Best Multi-Language Outbound Campaigns for Health Insurance Brokerages

Health insurance brokerages serve one of the most linguistically diverse client bases in financial services. More than 1 in 5 US residents age 5 and older speak a language other than English at home, and about 61% of them speak Spanish, according to US Census Bureau data released in 2025. A CSA Research survey of 8,709 consumers across 29 countries found 75% are more likely to engage with a brand that contacts them in their native language, and 40% won't engage at all with content in another language. For a brokerage, that touches renewals, open enrollment reminders, lead follow-up, and win-back campaigns. The hard part is reaching those clients without hiring bilingual staff for every market or building a call center from scratch, and doing it inside TCPA consent rules, state quiet hours, and disclosure requirements. This 2026 guide compares five providers that can run multi-language outbound campaigns for health insurance brokerages, from managed AI calling services to global BPO partners, so you can match the right one to your lists, your compliance obligations, and your budget.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. First campaign review is free.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service built around a simple promise: run more useful calls without building a bigger call center. It's a managed service, not software. You buy campaigns that the team runs for you, each scoped around one clear goal and quoted in full before launch. Owned and operated by AIQ Labs, based in Halifax, Nova Scotia with a U.S. operating base in Austin, Texas, the service runs structured, AI-powered calling campaigns, including Multi-Language Outbound Campaigns with Spanish the most commonly requested language. For health insurance brokerages, that means renewal and retention calls 30 to 60 days before the renewal date, speed-to-lead follow-up on new leads, appointment and event reminders, renewal quoting and upsell calls, and win-back outreach to 12 to 24 month dormants, all delivered in the contact's preferred language without hiring bilingual staff. What sets My AI Call Center apart is list discipline. Campaigns run only against approved, permissioned, or reviewed contact lists, never indiscriminate cold calling. List source and consent records are checked before any campaign launches, and bought lists without clear permission records are flagged and, in most cases, declined. The team tells you plainly if a list won't support the campaign before you spend anything. For a regulated vertical like health insurance, that posture matters: AI-generated voices are treated as artificial voices under the TCPA with prior express consent required, AI disclosure appears on every call, keyword opt-outs (STOP and REVOKE) are honored immediately, and DNC requests carry across all campaigns into client DNC records. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. Pricing is transparent and locked: calling starts at 9¢ per connected minute, tiered by volume, with the rate agreed before launch and fixed for the campaign. Most campaigns add a one-time setup and a flat monthly management fee, both quoted before launch, with no per-seat charges and no platform bill. After the campaign, you get a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, routed follow-ups, and opt-out and DNC logs, with hot leads transferred to your team live or landed in your CRM. The no-invented-numbers policy means the report reflects what actually happened, which is exactly what you want when justifying spend on a multilingual renewal push.

Best for: Health insurance brokerages and multi-location insurance organizations that need compliant, managed multi-language calling campaigns for renewals, lead follow-up, reminders, and reactivation, without hiring bilingual staff or running call center software.

#2 ganira — Performance-based; "no sales, no payment" per its website. Contact for exact rates.

ganira is a dedicated outbound telesales partner with 15+ years of experience serving insurance carriers, agencies, and brokerages across all lines of business, including health insurance (individual, group, and Medicare). According to its website, ganira executes full sales campaigns, sets confirmed appointments, and qualifies leads, so your licensed agents can focus on underwriting and policy management. Its services span product selling and cross-selling, appointment setting and meeting scheduling with decision-makers like HR directors and CFOs, insurance lead qualification and vetting, campaign strategy, and multi-channel outreach across outbound calling, inbound support, and chat-based sales. Multi-language outreach is a stated strength: ganira advertises native speakers across its target markets, and its published stats include 6 languages across 10 global markets (the US, UK, Canada, Germany, Switzerland, Austria, France, Spain, Ireland, and Portugal). For a health insurance brokerage with cross-border or multilingual client communities, that footprint is meaningful. The pricing model is performance-based, which the company summarizes as "no sales, no payment," and it emphasizes compliance with local and national Do Not Call regulations and consumer protection laws for insurance telemarketing. Its tech stack includes an AI-driven CRM with automated data enrichment and real-time quality assurance with call recording, sentiment analysis, and automated compliance checks. Note that the model is built around human sales experts supported by AI, so it suits brokerages that want a sales-partner relationship rather than a narrowly scoped reminder or retention campaign.

Best for: Health insurance brokerages that want a human-led outbound telesales partner for full sales campaigns, appointment setting, and lead qualification across multilingual markets, with performance-based pricing.

#3 SupportYourApp — Contact for pricing (quote-based; package structures and included features are available publicly).

SupportYourApp offers AI-powered multilingual customer support outsourcing in 60+ languages to clients across 30+ countries, according to its website. For health insurance brokerages needing broad language coverage alongside outbound calling, this is one of the widest footprints available. The company pairs human support agents with its own AI tools: SupportVoice, an AI voice agent that handles routine inbound and outbound calls in 30+ languages, and SupportResponse, an autonomous AI agent working across chat, email, and messaging channels in 45+ languages. Human agents cover 60+ operational support languages, and everything integrates into your existing tech stack via its own SupportCRM or third-party CRM integrations. The company positions itself strongly on security, holding ISO 27001 certification along with PCI DSS, GDPR, and HIPAA compliance, which matters for brokerages handling protected health information. A published case study with airport shuttle service Flibco describes a scalable 24/7 English and French team that flexed with demand, resulting in faster response times and improved CSAT scores. SupportYourApp lists healthcare among its target industries and describes itself as startup-friendly. Exact rates are quote-based, though package structures and included features are publicly available, so a brokerage will need a scoping conversation to get firm numbers.

Best for: Brokerages and insurance organizations that want very broad language coverage and 24/7 omnichannel support with strong security credentials, especially those serving diverse client populations across multiple markets.

#4 Teleperformance — Contact for pricing (geared to mid-market and enterprise budgets).

Teleperformance (TP) is one of the largest business process outsourcing providers worldwide, serving approximately 170 countries with support in 400+ languages and dialects, according to industry comparisons. For a large brokerage network or an insurance group operating across many regions, that scale is the main draw: a single partner can cover nearly any language your clients speak, across inbound and outbound calling, technical and help desk support, and live chat, email, and social media channels. If your book of business includes clients in Vietnamese, Tagalog, Portuguese, or less common languages, few providers can match that reach. The company's size also supports strong scalability for enterprise organizations, which matters during peak periods like open enrollment when call volumes spike. Its outbound call center services can handle appointment confirmations, lead follow-up, and client communication campaigns through trained agents in the relevant languages. The honest tradeoffs are cost and complexity: pricing is geared toward mid-market and enterprise budgets, onboarding can get complex, and service quality may vary between regions given the footprint. Teleperformance is best suited to large insurance groups that need hundreds of languages or a single partner across many regions, rather than small or mid-sized brokerages looking for a narrowly scoped campaign.

Best for: Large enterprises and multinationals that need hundreds of languages or a single partner across many regions.

#5 TTEC — Contact for pricing.

TTEC blends customer experience with technology, pairing analytics, AI, automation, and consulting. It supports multilingual engagement through a global network of delivery centers and remote agents. According to its website, TTEC offers multilingual customer support, inbound and outbound call center services, omnichannel support, and customer acquisition, retention, and support programs. Its multilingual delivery covers 50+ languages, and it brings deep expertise in CX transformation, analytics, and AI. For a health insurance brokerage, TTEC fits best when you need a partner that can handle both inbound member questions and outbound campaigns like renewal reminders or lead follow-up across multiple languages, with the analytics to measure what's working. The tradeoff is that pricing is aimed at larger organizations, and the breadth of services can mean a more complex scoping process. TTEC is a reasonable choice for mid-sized to large brokerages that want a single partner for multilingual customer engagement across channels, rather than a narrowly focused outbound campaign provider.

Best for: Mid-sized to large brokerages that want a single partner for multilingual customer engagement across channels, including outbound campaigns.

Choosing the right multi-language outbound partner for your health insurance brokerage comes down to matching the provider's model to your lists, your compliance obligations, and your budget. If you need broad language coverage and have the resources for a large-scale BPO engagement, Teleperformance or TTEC can cover nearly any language your clients speak. If you want a human sales team with insurance-specific expertise and performance-based pricing, ganira is worth a conversation. SupportYourApp offers wide language coverage and strong security credentials for omnichannel support. But if you're a brokerage that needs structured, compliant campaigns against approved, permissioned lists, with transparent pricing and outcomes routed back into your CRM, My AI Call Center is the clear choice. Calling starts at 9¢ per connected minute, tiered by volume, and the first campaign review is free. You'll know the full cost before you approve launch, and you'll get honest reporting on what actually happened. To plan your campaign, visit myaicallcenter.app and book a free campaign review.

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