Best Multi-Language Outbound Campaigns for Health Insurance Brokerages

Health insurance brokerages serve communities where language quietly decides whether a client renews, enrolls, or drifts away. A CSA Research survey found 75% of consumers are more likely to engage with a brand contacted in their native language, and the U.S. Census Bureau counts over 25 million people living with limited English proficiency. For brokerages, that gap shows up in real ways: Spanish-speaking clients who miss renewal windows, don't understand plan change notices, or never respond to English-only outreach. The challenge is delivering reminders, qualification calls, and retention follow-ups in the client's preferred language without hiring bilingual staff for every office or building a call center. This 2026 guide compares five solutions, from managed AI calling services to multilingual outsourcing firms, so you can match the right partner to your consent-sensitive client lists, regulated calling windows, and reporting needs.

#1 My AI Call Center — Calling starts at 9 cents per connected minute, tiered by volume; most campaigns add a one-time setup fee and flat monthly management fee, both quoted before launch. First campaign review is free.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service that runs structured, AI-powered calling campaigns, including Multi-Language Outbound Campaigns, with Spanish the most commonly requested language. It is a managed service, not software: you buy campaigns that are run for you, each scoped around one clear goal and quoted before launch. Owned and operated by AIQ Labs and based in Halifax, Nova Scotia with a U.S. operating base in Austin, Texas, the service works especially well for health insurance brokerages that need renewal reminders, lead qualification, plan change notifications, and open enrollment follow-ups delivered in the client's preferred language, without hiring bilingual staff or operating call center software. What sets My AI Call Center apart is list discipline. Campaigns run only against approved, permissioned, or reviewed contact lists, never indiscriminate cold calling. List source and consent records are checked before any campaign launches, and bought lists without clear permission records are flagged and, in most cases, declined. The team tells you plainly if a list will not support the campaign, before you spend anything. For a regulated industry like health insurance, that matters: AI-generated voices are treated as artificial voices under the TCPA, prior express consent is required, state-specific quiet hours and day restrictions are honored, and AI disclosure appears on every call. Recipients can ask if the call is AI-assisted, request a human, or opt out. Keyword opt-outs (STOP and REVOKE) are logged and honored immediately, and DNC requests carry across all campaigns into client DNC records. Outcomes route back into the CRM and scheduling tools you already use, with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and routed follow-up requests. Hot leads transfer to your team live or land in your CRM. Pricing is transparent: calling starts at 9 cents per connected minute, tiered by volume, with the rate locked for the campaign, plus a one-time setup fee and flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, and no invented numbers in reporting.

Best for: Health insurance brokerages and multi-location agencies that need compliant, managed multi-language calling campaigns for renewals, lead qualification, and client follow-ups, without hiring bilingual staff or building a call center.

#2 ganira — Contact for pricing (performance-based model; you pay only when results happen)

ganira is an outbound telesales partner with over 15 years of experience, including telemarketing for insurance providers, according to its website. It specializes in full product sales, appointment setting, and lead qualification for insurance companies across health, life, and commercial lines, and it explicitly lists health insurance providers and brokerages among its target customers. For brokerages that want human agents rather than AI-driven campaigns, ganira offers a performance-based model where you pay only when results happen. Multilingual capability is a stated strength: ganira operates across 10 global markets including the US, Canada, the UK, Germany, Spain, and France, with native speakers across those markets and support in 6 languages. Its technology stack includes an AI-driven CRM with automated data enrichment and lead scoring, real-time quality assurance with call recording and sentiment analysis, and dynamic scripts that adapt based on prospect responses. The company states it is 100% compliant with local and national Do Not Call regulations and consumer protection laws for insurance telemarketing, and 100% GDPR compliant. Pricing is performance-based rather than hourly, which aligns cost with outcomes, though exact rates require a conversation with their team. Published figures include 500,000 calls per month, 150,000 sales per annum, and 200+ sales experts.

Best for: Health insurance brokerages and carriers that want human telesales agents with a pay-for-results model across US and European markets.

#3 SupportYourApp — Contact for pricing (quote-based; package structures are publicly available)

SupportYourApp offers AI-powered multilingual customer support outsourcing in 60+ languages to clients across 30+ countries, according to its website. For health insurance brokerages that need broad language coverage alongside outbound calling, this is one of the widest footprints on the list. The company lists healthcare among its target industries, which is relevant for brokerages handling sensitive client communications. Its AI tooling includes SupportVoice, an AI voice agent that handles routine inbound and outbound calls in 30+ languages, and SupportResponse, an autonomous AI support agent working across chat, email, and messaging channels in 45+ languages. Human agents cover 60+ operational support languages, with omnichannel coverage via its own SupportCRM or third-party CRM integrations. Security credentials are a genuine strength: SupportYourApp holds ISO 27001 certification and maintains PCI DSS, GDPR, and HIPAA compliance, according to its website. AI agents are available 24/7 across time zones, which helps if clients reach out outside business hours. One thing to weigh: the company's primary focus is customer support outsourcing rather than structured outbound campaigns, and its outbound calling scope is described as routine calls rather than compliance-led campaign work. Exact rates are quote-based, though package structures and published features are available, so brokerages will need a scoping conversation to get firm numbers. A published case study with airport shuttle service Flibco describes a 24/7 English and French team that scaled with demand, resulting in faster response times and improved CSAT scores.

Best for: Brokerages that want very broad language coverage and 24/7 multilingual support across voice, chat, and email with strong security credentials.

#4 Teleperformance — Contact for pricing (geared to mid-market and enterprise budgets)

Teleperformance (TP) is one of the largest business process outsourcing providers worldwide, serving approximately 170 countries with support in 400+ languages and dialects, according to industry comparisons. For a large brokerage network or multi-state insurance group, that scale is the main draw: a single partner can cover nearly any language your clients speak, across inbound and outbound calling, technical and help desk support, and live chat, email, and social media channels. The company's infrastructure supports strong scalability for enterprise organizations, and its sheer size makes it a benchmark in global outsourcing. For insurance use cases, the outbound call center capability is the most relevant piece: large operators running regionally coordinated outreach, renewal reminders, client communications, or follow-up campaigns across diverse language communities can draw on TP's multilingual human agent network. Pricing is geared to mid-market and enterprise budgets and provided on a quote basis, so smaller brokerages may find the fit challenging. Onboarding can get complex given the scale of the organization, and service quality may vary between regions given the footprint. Availability may also depend on language, location, channel, or required headcount. If your brokerage operates across many states or countries and needs hundreds of languages under one contract, TP is worth a serious look; if you run a single-region book of business, a smaller managed service will likely be a better match.

Best for: Large brokerage networks and multi-state or multinational insurance operators that need a single partner covering many languages and regions.

#5 TTEC — Contact for pricing (aimed at mid-market and enterprise clients)

TTEC blends customer experience with technology, pairing analytics, AI, automation, and consulting to support multilingual engagement through a global network of delivery centers and remote agents, according to industry comparisons. For brokerages pursuing larger client engagement programs, TTEC's strength is the combination of multilingual delivery across 50+ languages with comprehensive omnichannel support, covering inbound and outbound call center services, customer acquisition, retention, and support programs. The company's deep expertise in CX transformation and analytics can help brokerage groups design outreach programs that go beyond one-off campaigns. If you want a partner to help design and operate a broader multilingual client engagement operation, rather than run a single structured campaign, TTEC's consulting-led model is worth exploring. Its analytics and AI capabilities support measurement across channels, which matters when you need to justify outreach spend to carriers or internal leadership. Pricing is aimed at mid-market and enterprise clients, which may put it out of reach for smaller independent brokerages. Like the other large BPO providers on this list, TTEC is best suited to organizations with meaningful call volume and a multi-market footprint. Smaller brokerages with a defined campaign goal and a consent-reviewed list will generally get faster results and clearer pricing from a managed campaign service.

Best for: Enterprise and mid-market brokerage groups that want a consulting-led partner to design and operate a broader multilingual client engagement operation.

Multi-language outbound campaigns are one of the highest-leverage moves a health insurance brokerage can make in 2026. With 75% of consumers more likely to engage when contacted in their native language, and millions of clients with limited English proficiency, outreach that arrives in the wrong language is outreach that gets ignored. The right choice depends on your size and goal. If you want structured, compliant campaigns with transparent pricing and outcomes routed into your CRM, My AI Call Center is the strongest fit: campaigns start at 9 cents per connected minute, the full cost is quoted before launch, and every call runs against approved, permissioned lists with AI disclosure and consent verification built in. If you need human telesales across European markets, ganira's performance-based model deserves a look. For very broad language coverage or enterprise-scale operations, SupportYourApp, Teleperformance, and TTEC each bring real strengths. Start with your campaign goal and your list. The first campaign review with My AI Call Center is free, and you will know the full number before approving anything.

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