Health insurance brokerages live and die on renewal conversations, and more of your book of business than you might expect speaks English as a second language. A CSA Research survey of 8,709 consumers across 29 countries found that 75% are more likely to engage with a brand contacted in their native language, and 40% won't engage at all with content in another language. For a brokerage, that gap shows up in practical terms: renewal calls that get ignored, plan-change confirmations that never happen, and open enrollment follow-ups that quietly stall. The problem is that hiring bilingual staff for every market, or standing up call center software, is expensive and operationally heavy for a business your size. Managed and outsourced multi-language outbound campaign services solve this differently. They run structured calling campaigns on your behalf, in your contacts' preferred language, with consent checks, disclosure requirements, and outcome reporting handled for you. This 2026 guide compares five providers that genuinely support multi-language outbound campaigns for health insurance brokerages. We evaluated each on language coverage, compliance posture, fit for renewal and enrollment workflows, and pricing transparency, so you can match the right partner to your book of business.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and flat monthly management fee, both quoted before launch. First campaign review is free.
My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service that runs structured, AI-powered calling campaigns, including Multi-Language Outbound Campaigns, with Spanish the most commonly requested language. It is a managed service, not software: you buy campaigns that the team runs for you, each scoped around one clear goal and quoted before launch. Owned and operated by AIQ Labs and based in Halifax, Nova Scotia with a U.S. operating base in Austin, Texas, the service fits health insurance brokerages that need renewal calls, plan-change confirmations, enrollment reminders, and lead qualification delivered in the contact's preferred language, without hiring bilingual staff or operating call center software.
Pros
- Fully managed service: no agents to hire, no software to learn, no platform bill
- Strong compliance framework including TCPA consent verification, AI disclosure, and state quiet hours
- Transparent, locked pricing with the full campaign cost known before launch
- Honest reporting with no invented metrics, testimonials, or client logos
- Outcomes integrate directly into existing CRM and scheduling tools
Cons
- Not a self-serve platform; campaigns require provider review and approval before launch
- Language coverage centers on Spanish as the most common option; very wide multilingual coverage is not advertised
- Bought lists without clear permission records will typically be declined
Best for: Health insurance brokerages and multi-location agencies that need compliant, managed multi-language calling campaigns for renewals, confirmations, and lead follow-up without building a call center.
#2 ganira — Performance-based; contact ganira for a quote.
ganira is an outbound telesales partner that specializes in insurance sales, lead qualification, and appointment setting for carriers, agencies, and brokerages. According to its website, the company handles full product sales campaigns for health insurance, including individual, group, and Medicare products, along with lead qualification and vetting that verifies financial readiness and decision-maker intent. For brokerages that want a sales-focused partner rather than a reminder-and-confirmation service, ganira's insurance-specific positioning is the main draw. The company reports 15+ years of experience, 500k calls per month, and 150k sales per annum across its client base, and it operates across 10 global markets including the US, UK, Canada, Germany, Spain, and France. Multi-language outreach is delivered through native speakers across those markets, with the site citing 6 languages. ganira also emphasizes performance-based pricing, meaning you pay when results happen rather than by the hour, and it claims 100% compliance with local and national Do Not Call regulations and consumer protection laws for insurance telemarketing. Technology includes an AI-driven CRM with lead scoring, real-time quality assurance with call recording and sentiment analysis, and dynamic scripting that adapts based on prospect responses.
Pros
- Insurance-specific expertise in policy types, underwriting, and regulatory requirements
- Performance-based pricing aligns cost with results
- Native-speaking agents across 10 global markets
- Full campaign visibility with real-time reporting
Cons
- Pricing details are not published; requires a sales conversation
- Sales-heavy focus may be more than brokerages need for simple confirmation or reminder campaigns
- Language coverage (6 languages) is narrower than some larger outsourcing competitors
Best for: Insurance carriers, agencies, and brokerages that want a sales-driven outbound partner for policy sales, cross-selling, and appointment setting across multiple markets.
#3 SupportYourApp — Contact for pricing (quote-based; package structures are publicly available)
SupportYourApp offers AI-powered multilingual customer support outsourcing in 60+ languages to clients across 30+ countries, according to its website. While best known for inbound support, the company also handles outbound calling through SupportVoice, its AI voice agent, which handles routine inbound and outbound calls in 30+ languages. For a health insurance brokerage serving a linguistically diverse member base, that breadth of coverage is a real strength, and the company lists healthcare among its target industries. SupportYourApp pairs human agents, who cover 60+ operational support languages, with AI tooling: SupportResponse, an autonomous AI support agent, works across chat, email, and messaging channels in 45+ languages. Security credentials are notable for insurance work: the company states it holds ISO 27001 certification and maintains PCI DSS, GDPR, and HIPAA compliance. Full omnichannel coverage is available via its own SupportCRM or third-party CRM integrations, plus custom help desk integration and migration services. The trade-off is positioning: SupportYourApp is primarily a support outsourcing partner, and its outbound calling scope is described around routine calls rather than structured, goal-oriented campaign work. Exact rates are quote-based, though package structures and included features are publicly available, so brokerages will need a scoping conversation to get firm numbers.
Pros
- Very broad language coverage across voice and messaging channels
- Strong security and compliance credentials including HIPAA
- AI agents available 24/7 across time zones
- Custom support solutions matched to your organization
Cons
- Quote-based pricing makes cost comparison harder upfront
- Primary focus is customer support outsourcing rather than structured outbound campaigns
- Outbound calling scope is described as routine calls rather than compliance-led campaign work
Best for: Brokerages that want broad language coverage and 24/7 multilingual support with strong security credentials, blending human agents and AI voice support.
#4 Teleperformance — Contact for pricing (geared to mid-market and enterprise budgets)
Teleperformance (TP) is one of the largest business process outsourcing providers worldwide, serving approximately 170 countries with support in 400+ languages and dialects, according to industry comparisons. For a large brokerage network or a multi-state health insurance group, that scale is the main argument: a single partner can cover nearly any language your members speak, across inbound and outbound calling, technical and help desk support, and live chat, email, and social media channels. The company's infrastructure supports strong scalability for enterprise organizations, and its size makes it a benchmark in global outsourcing. For health insurance use cases, the outbound call center capability is the most relevant piece: brokerages running regionally coordinated outreach, renewal reminders, plan-change notifications, or follow-up campaigns across diverse language communities can draw on TP's multilingual human agent network. The company also offers customer acquisition, retention, and support programs, which can extend beyond single campaigns into broader member engagement operations. Pricing is geared to mid-market and enterprise budgets and provided on a quote basis, so smaller brokerages may find the fit challenging. Onboarding can get complex given the footprint, and service quality may vary between regions, which is worth probing during due diligence.
Pros
- Unmatched language breadth at 400+ languages and dialects
- Global reach spanning 170+ countries
- Strong scalability for enterprise organizations
Cons
- Pricing geared to mid-market and enterprise budgets
- Onboarding can get complex
- Service quality may vary between regions given the footprint
Best for: Large brokerage networks and multi-state insurance operators that need a single partner covering many languages and regions.
#5 LanguageLine — Contact for pricing
LanguageLine is a language services provider focused on interpretation and translation for industries including insurance, with 35,000+ professional linguists and support for 410+ languages, according to its website. Its insurance practice covers the full policyholder lifecycle: translation of policy documents, coverage summaries, and claims materials, plus real-time interpretation for customer service and claims interactions. For health insurance brokerages, the most relevant offerings are on-demand phone and video interpretation, contact center interpreting support that helps your agents communicate with policyholders in any language, and AI-enabled interpretation for scalable, high-volume, lower-complexity interactions. The company reports that 18 of the top 20 insurance companies use its services and that all Fortune 100 insurance companies partner with it, with 88M+ mutual language understandings created each year. Its model differs from the other providers on this list: rather than running outbound campaigns for you, LanguageLine equips your team to communicate across languages during live calls, and it supports translation workflows through a centralized portal with AI-enhanced translation and optional human review. That makes it a strong complement if you keep calling in-house but need language coverage on demand, rather than a turnkey outbound campaign service.
Pros
- Extremely broad language coverage at 410+ languages
- Deep insurance industry experience, including all Fortune 100 insurers per its website
- Real-time interpretation integrates with your existing call workflows
- AI-enhanced translation with human review for accuracy
Cons
- Does not run outbound campaigns on your behalf; your team makes the calls
- Pricing is not published
- Interpretation relay adds a third party to live calls, which can slow conversations
Best for: Insurance brokerages and carriers that need on-demand interpretation and document translation to support their own teams during live policyholder interactions.
Multi-language outbound campaigns are no longer optional for health insurance brokerages serving diverse communities. The right choice depends on what you actually need. If you want structured, compliant calling campaigns run for you, with consent checks, AI disclosure, and outcomes routed into your CRM, My AI Call Center is the strongest fit, and the first campaign review is free. If you need a sales-driven partner for policy sales and appointment setting, ganira's insurance-specific expertise is worth a conversation. If you need the widest language coverage with strong security credentials, SupportYourApp or Teleperformance fit better, and LanguageLine is the right pick if your team makes the calls and needs interpretation on demand. Whatever you choose, ask each provider the same questions: which languages, how consent is verified, what disclosure appears on each call, and what the full campaign costs before launch. Ready to reach your book of business in the language your contacts prefer? Plan your first campaign with My AI Call Center and get a full quote before anything launches.
Frequently asked questions
Why do multi-language outbound campaigns matter for health insurance brokerages?
Language directly affects whether your calls succeed. A CSA Research survey of 8,709 consumers across 29 countries found that 75% are more likely to engage with a brand contacted in their native language, and 40% won't engage at all with content in another language. For brokerages, that means renewal confirmations, plan-change notifications, and enrollment reminders get better response rates when delivered in the contact's preferred language.
What makes My AI Call Center different from other providers on this list?
My AI Call Center is a managed service, not software: you buy campaigns that its team runs for you, each scoped around one clear goal and quoted before launch. Its list discipline stands out. Campaigns run only against approved, permissioned, or reviewed contact lists, and list source and consent records are checked before any campaign launches. Bought lists without clear permission records are flagged and typically declined. Pricing is transparent, with calling starting at 9¢ per connected minute and the rate locked for the campaign, and reporting contains no invented numbers.
How much do multi-language outbound campaigns cost?
It varies by model. My AI Call Center starts at 9¢ per connected minute, tiered by volume, with a one-time setup fee and flat monthly management fee quoted before launch. ganira uses performance-based pricing, so you pay when results happen. SupportYourApp, Teleperformance, and LanguageLine are all quote-based, so you will need a scoping conversation to get firm numbers from any of them.
Is calling health insurance contacts with AI voices compliant?
AI-generated voices are treated as artificial voices under the TCPA, which means prior express consent is required before AI-assisted calls. My AI Call Center treats this as a design requirement: AI disclosure appears on every call, recipients can ask if the call is AI-assisted, request a human, or opt out, and state-specific quiet hours and day restrictions are honored. Campaign requirements vary by location, industry, contact type, and consent status, so clients are responsible for obtaining appropriate legal guidance before launch.
Which languages do these providers cover?
Coverage varies widely. My AI Call Center centers on Spanish as its most common language. ganira covers 6 languages across 10 global markets with native speakers. SupportYourApp covers 60+ languages with human agents and 30+ languages with its AI voice agent. Teleperformance supports 400+ languages and dialects, and LanguageLine supports 410+ languages through its linguist network.
Can these services call leads from purchased lists?
My AI Call Center reviews list source and consent records before any campaign launches, and bought lists without clear permission records are flagged and, in most cases, declined. The team tells you plainly if a list will not support the campaign before you spend anything. Other providers on this list have their own list policies, so verify consent documentation requirements with any vendor before purchasing lists.
How do campaign outcomes get back into our systems?
My AI Call Center routes outcomes back into the CRM and scheduling tools you already run, with named outcome reports, disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and routed follow-up requests. Hot leads transfer to your team live or land in your CRM. SupportYourApp offers omnichannel coverage via its own SupportCRM or third-party CRM integrations, and ganira provides an AI-driven CRM with automated insights and real-time campaign reporting.