Best Multi-Language Outbound Campaigns for Health Insurance Brokerages

Health insurance brokerages serve some of the most linguistically diverse customer bases in the country. More than 1 in 5 U.S. residents age 5 and older speak a language other than English at home, and about 61% of them speak Spanish, according to U.S. Census Bureau data. A CSA Research survey of 8,709 consumers across 29 countries found that 75% are more likely to engage with a brand contacted in their native language. For brokerages running renewal reminders, open enrollment follow-ups, lead qualification, and win-back campaigns, that means an English-only calling strategy quietly leaves a large share of your book unreached. The problem is that hiring bilingual staff or building a call center is expensive, and most brokerages would rather sell policies than manage dialer software. Managed multilingual outbound campaign services solve this: they run structured, compliant calling campaigns on your behalf, handle consent checks and AI disclosure, and route outcomes back into your CRM. This 2026 guide compares five providers that genuinely support multi-language outbound campaigns for health insurance brokerages, evaluated on language coverage, compliance posture, pricing transparency, and fit for the enrollment-driven reality of the insurance business.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and flat monthly management fee, both quoted before launch. First campaign review is free.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service built around a simple promise: run more useful calls without building a bigger call center. It is not software you operate. You buy campaigns that the team runs for you, each scoped around one clear goal and quoted in full before launch. For health insurance brokerages, Multi-Language Outbound Campaigns (Spanish is the most common language requested) cover the calls that actually drive a brokerage: lead qualification, speed-to-lead follow-up on new inquiries, renewal and retention calls 30 to 60 days before the renewal date, win-back calls to clients dormant 12 to 24 months, payment and invoice reminders, and database reactivation blitz campaigns across calls, texts, and emails. The company is owned and operated by AIQ Labs, based in Halifax, Nova Scotia, with a U.S. operating base in Austin, Texas. What sets My AI Call Center apart is list discipline. Campaigns run only against approved, permissioned, or reviewed contact lists, never indiscriminate cold calling. List source and consent records are checked before any campaign launches, and bought lists without clear permission records are flagged and, in most cases, declined. As the company puts it: "We tell you plainly if the list will not support the campaign, before you spend anything." Compliance is built in rather than bolted on. AI-generated voices are treated as artificial voices under the TCPA with prior express consent required, AI disclosure appears on every call, STOP and REVOKE keyword opt-outs are honored immediately, DNC requests carry across all campaigns, state-specific quiet hours and day restrictions are respected, and HIPAA-compliant communication standards apply. Outcomes route back into the CRM and scheduling tools you already run, with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests. Hot leads transfer to your team live or land in your CRM. Pricing is transparent: calling starts at 9 cents per connected minute, tiered by volume, with the rate locked for the campaign, plus a one-time setup fee and flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, no minimums you did not choose, and no invented numbers in reporting. The first campaign review is free.

Best for: Health insurance brokerages and multi-location agencies that need compliant, managed multilingual calling campaigns for renewals, lead follow-up, and reactivation without hiring bilingual staff or running call center software.

#2 ganira — Performance-based; you pay only when results happen. Contact for pricing.

ganira is a dedicated outbound telesales partner with over 15 years of experience, including telemarketing for insurance carriers, agencies, and brokerages across life, health, home, and commercial lines. According to its website, the company handles full product sales campaigns, appointment setting with decision-makers such as HR directors and CFOs, and insurance lead qualification and vetting, where it verifies financial readiness, risk profile, and decision-maker intent before prospects reach your sales team. For health insurance brokerages that want an outsourced sales engine rather than a simple calling service, ganira's full sales-cycle coverage is the main draw. Language coverage is a genuine strength for multilingual outreach. The company reports native speakers across its markets and lists 6 languages and 10 global markets served, including the US, UK, Canada, Germany, Switzerland, Austria, France, Spain, Ireland, and Portugal. It also states compliance readiness with local and national Do Not Call regulations and consumer protection laws for insurance telemarketing, plus GDPR compliance. On the technology side, ganira describes an AI-driven CRM with automated data enrichment, intelligent lead scoring, real-time quality assurance with call recording and sentiment analysis, dynamic AI-powered scripting, and campaign analytics covering agent metrics and ROI tracking. Pricing is performance-based: you only pay when results happen, which the company positions as aligning its interests with yours. For brokerages comfortable with a sales-partnership model, that can be a compelling alternative to per-minute billing.

Best for: Insurance carriers, agencies, and brokerages that want a full outbound sales partner covering the entire cycle from prospecting to application submission, with multilingual coverage across US and European markets.

#3 SupportYourApp — Contact for pricing (quote-based; package structures are publicly available).

SupportYourApp offers AI-powered multilingual customer support outsourcing in 60+ languages to clients across 30+ countries, according to its website. While best known for inbound support, the company also handles outbound calling through SupportVoice, its AI voice agent, which handles routine inbound and outbound calls in 30+ languages. That makes it a meaningful option for health insurance brokerages running reminder, follow-up, and re-engagement campaigns across multilingual client bases, particularly those serving communities where Spanish, Mandarin, Vietnamese, or other languages matter. Security credentials are a notable strength for a regulated industry. SupportYourApp holds ISO 27001 certification and maintains PCI DSS, GDPR, and HIPAA compliance, according to its website. Its SupportResponse AI agent works autonomously across chat, email, and messaging channels in 45+ languages, and full omnichannel coverage is available via its own SupportCRM or third-party CRM integrations, which helps brokerages route call outcomes back into the systems they already run. The company also offers custom-built AI solutions designed to match a brand's tone, plus help desk integration and migration services. The trade-off is focus. SupportYourApp is primarily positioned as a customer support outsourcing partner, and its outbound calling scope is described as routine calls rather than structured, compliance-led campaign work. Exact rates are quote-based, though package structures and included features are publicly available, so brokerages will need a scoping conversation to get firm numbers for a multilingual outbound program.

Best for: Brokerages that want very broad language coverage (60+ languages) with HIPAA-compliant operations and a blend of human agents and AI voice support for outbound and inbound workflows.

#4 Teleperformance — Contact for pricing (geared to mid-market and enterprise budgets).

Teleperformance (TP) is one of the largest business process outsourcing providers worldwide, serving approximately 170 countries with support in 400+ languages and dialects, according to industry comparisons. For a large brokerage network or a multi-state health insurance group, that scale is the main draw: a single partner can cover nearly any language your clients speak, across inbound and outbound calling, technical and help desk support, and live chat, email, and social media channels. For multilingual outbound campaigns specifically, TP's outbound call center capability is the most relevant piece. Large operators running regionally coordinated outreach, renewal reminders, policyholder communications, or follow-up campaigns across diverse language communities can draw on TP's multilingual human agent network. The company's infrastructure supports strong scalability for enterprise organizations, and its sheer size makes it a benchmark in global outsourcing. The fit depends on your size. Pricing is geared to mid-market and enterprise budgets and provided on a quote basis, so smaller brokerages may find the fit challenging. Onboarding can get complex given the footprint, and service quality may vary between regions. If your brokerage runs a large, multi-region book and wants one partner covering many languages and channels, TP deserves a place on your shortlist. If you need a single structured campaign with a clear goal and a known price, a smaller managed service will likely be simpler and faster to launch.

Best for: Large brokerage networks and multi-state insurance operators that need a single partner covering many languages and regions at enterprise scale.

#5 TTEC — Contact for pricing (aimed at mid-market and enterprise clients).

TTEC blends customer experience with technology, pairing analytics, AI, automation, and consulting to support multilingual engagement through a global network of delivery centers and remote agents, according to industry comparisons. For health insurance brokerages pursuing larger client engagement programs, TTEC's strength is the combination of multilingual delivery across 50+ languages with comprehensive omnichannel support, covering inbound and outbound call center services, customer acquisition, retention, and support programs. The company's deep expertise in CX transformation and analytics can help brokerage groups design outreach programs that go beyond one-off campaigns. That consulting-led model matters when you are building a broader client engagement operation: renewal-season calling, enrollment follow-up, and retention programs coordinated across channels and languages, rather than a single reminder campaign. TTEC's analytics layer supports measuring how those programs perform across markets and languages. Pricing is aimed at mid-market and enterprise clients, which may put it out of reach for smaller independent brokerages. Brokerages that want a partner to help design and operate a broader multilingual client engagement operation will find TTEC's model worth exploring. Those that need one structured, quoted campaign with a single clear goal will likely be better served by a smaller managed service where the full cost is known before launch.

Best for: Mid-market and enterprise brokerage groups that want a consulting-led partner to design and operate broader multilingual client engagement programs across 50+ languages.

Multi-language outbound campaigns are no longer optional for health insurance brokerages serving diverse communities. With 75% of consumers more likely to engage when contacted in their native language, and about 61% of non-English speakers at home speaking Spanish, the brokerage that calls clients in their preferred language keeps more renewals, books more appointments, and reactivates more dormant clients than the one that calls in English only. The right choice depends on your scale. If you want a full outsourced sales engine, ganira brings insurance-specific telesales with performance-based pricing. If you need the widest language coverage at enterprise scale, Teleperformance and TTEC are the benchmarks. For most brokerages, though, the practical answer is a managed service that runs structured, compliant campaigns on approved lists, quotes the full cost before launch, and routes outcomes straight into your CRM. That is exactly what My AI Call Center does, starting at 9 cents per connected minute with the rate locked for the campaign. The first campaign review is free, and nothing launches until you approve the script, disclosure, and escalation path. Plan your campaign at myaicallcenter.app and find out what your list will actually support before you spend anything.

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