Best Multi-Language Outbound Campaigns for Health Insurance Brokerages

Health insurance brokerages live and die by the phone call, and in 2026 the language of that call matters more than ever. A CSA Research survey of 8,709 consumers across 29 countries found that 75% are more likely to engage with a brand contacted in their native language, and about 40% won't engage at all with content in another language. For brokerages that means open enrollment reminders, renewal quotes, lead qualification, and win-back calls all perform better when they land in the member's or prospect's preferred language, whether that's Spanish, Mandarin, Vietnamese, or something else entirely. The problem is obvious once you name it: hiring bilingual licensed agents for every market is expensive, and building a call center is worse. Managed outbound campaign services and multilingual BPO partners solve this differently, and the differences matter for a regulated industry where consent records, calling windows, and disclosure rules aren't optional. We compared five providers that genuinely support multi-language outbound campaigns for health insurance brokerages in 2026, judging each on language coverage, compliance posture, healthcare and insurance suitability, pricing transparency, and how well outcomes route back into the CRM and scheduling tools you already run. Here's how they stack up.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and flat monthly management fee, both quoted before launch. First campaign review is free.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service built around a simple promise: run more useful calls without building a bigger call center. It is not software you operate. You buy campaigns that the team runs for you, each scoped around one clear goal and quoted in full before launch. For health insurance brokerages, Multi-Language Outbound Campaigns (Spanish is the most commonly requested language) cover the exact calls that drive enrollment and retention: lead qualification calls, speed-to-lead follow-up on new inquiries within approved windows, appointment and open-enrollment event reminders, renewal and retention calls placed 30 to 60 days before the renewal date, renewal quoting and upsell calls, payment and invoice reminders, and win-back campaigns targeting dormant contacts. The service is owned and operated by AIQ Labs, based in Halifax, Nova Scotia with a U.S. operating base in Austin, Texas. What sets My AI Call Center apart is list discipline, and for an insurance brokerage that matters. Campaigns run only against approved, permissioned, or reviewed contact lists, never indiscriminate cold calling. List source and consent records are checked before any campaign launches, and bought lists without clear permission records are flagged and, in most cases, declined. As the company puts it: "We tell you plainly if the list will not support the campaign, before you spend anything." Compliance is built in rather than bolted on. AI-generated voices are treated as artificial voices under the TCPA with prior express consent required, state-specific quiet hours and day restrictions are honored, and AI disclosure appears on every call. Recipients can ask if the call is AI-assisted, request a human, or opt out; STOP and REVOKE keyword opt-outs are honored immediately, and DNC requests carry across all campaigns into client DNC records. HIPAA-compliant communication standards apply, which matters for any brokerage touching health information. Outcomes route back into the CRM and scheduling tools you already run, with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and routed follow-up requests. Hot leads transfer to your team live or land in your CRM. Pricing is transparent: calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign, plus a one-time setup fee and flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, no minimums you didn't choose, and no invented numbers in reporting. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. The first campaign review is free.

Best for: Health insurance brokerages and multi-location benefits firms that need compliant, managed multi-language calling campaigns for renewals, lead qualification, enrollment reminders, and win-backs without hiring bilingual agents or running call center software.

#2 ganira — Contact for pricing (performance-based model; you only pay when results happen)

ganira is a dedicated outbound telesales partner for insurance carriers, agencies, and brokerages, with 15+ years of experience in the vertical according to its website. Unlike generalist call centers, ganira focuses specifically on insurance products, including health insurance (individual, group, and Medicare), and its agents are trained on policy riders, underwriting guidelines, regulatory requirements, and the differences between group benefits and individual plans. That industry specificity is the main draw for a brokerage that doesn't want to explain what a deductible is to its calling partner. For health insurance brokerages, the relevant services include full product sales and cross-selling campaigns, appointment setting with decision-makers such as HR directors and CFOs for group benefits, and lead qualification and vetting that verifies financial readiness, risk profile, and decision-maker intent before prospects reach your sales team. ganira also offers performance marketing-based lead generation if you don't have a list to call. Multi-language outreach is a stated differentiator: the company employs native speakers across its target markets and operates in 10 global markets including the United States, Canada, the UK, Germany, Spain, and France, with 6 languages supported according to its published figures. On compliance, ganira states it is 100% compliant with local and national Do Not Call regulations and consumer protection laws for insurance telemarketing, and 100% GDPR compliant with auditable processes. Technology includes an AI-driven CRM with lead scoring, real-time quality assurance with call recording and sentiment analysis, and dynamic AI-powered scripts that adapt based on prospect responses. Pricing is performance-based: you only pay when results happen, with no sales meaning no payment. Campaign reporting includes full visibility and real-time insights into lead quality and ROI.

Best for: Insurance carriers, agencies, and brokerages that want an insurance-specialist telesales partner with a performance-based model and multilingual coverage across US, Canadian, and European markets.

#3 SupportYourApp — Contact for pricing (quote-based; package structures and included features are publicly available)

SupportYourApp offers AI-powered multilingual customer support outsourcing in 60+ languages to clients across 30+ countries, according to its website. While best known for inbound support, the company also handles outbound calling through SupportVoice, its AI voice agent, which manages routine inbound and outbound calls in 30+ languages. A second AI tool, SupportResponse, works autonomously across chat, email, and messaging channels in 45+ languages. Human agents cover 60+ operational support languages, which gives a brokerage both AI-scale and human depth depending on the sensitivity of the call. Security credentials are a genuine strength for a brokerage handling health-related information. SupportYourApp holds ISO 27001 certification and maintains PCI DSS, GDPR, and HIPAA compliance, according to its website. Coverage is omnichannel via its own SupportCRM or third-party CRM integrations, and services extend to technical support (L1 through L3), live chat, email, voice, and social channels, with 24/7 availability across time zones. A published case study with airport shuttle service Flibco describes a scalable 24/7 English and French team that adjusted with demand, resulting in faster response times and improved CSAT scores. For health insurance brokerages, SupportYourApp fits best when you need broad language coverage and around-the-clock multilingual capacity for reminder calls, follow-ups, and member support, rather than a partner that designs structured, goal-specific outbound campaigns for you. Its outbound calling scope is described around routine calls rather than compliance-led campaign work, so brokerages with strict consent and disclosure requirements should confirm how campaign governance would work before committing. Exact rates are quote-based, though package structures and included features are publicly available, so you'll need a scoping conversation for firm numbers.

Best for: Brokerages and insurance-adjacent organizations that want very broad language coverage (60+ languages) with HIPAA-compliant operations and a blend of human agents and AI voice support.

#4 TTEC — Contact for pricing (aimed at mid-market and enterprise clients)

TTEC blends customer experience with technology, pairing analytics, AI, automation, and consulting to support multilingual engagement through a global network of delivery centers and remote agents, according to industry comparisons. The company supports multilingual delivery across 50+ languages with comprehensive omnichannel coverage, including inbound and outbound call center services, customer acquisition, retention, and support programs. For a health insurance brokerage running a larger member engagement program, that breadth is the appeal: one partner can handle outbound campaigns, inbound member questions, and retention outreach in dozens of languages. TTEC's consulting-led model is what separates it from straight calling vendors. The company's deep expertise in CX transformation and analytics can help brokerages design outreach programs that go beyond one-off campaigns, for example building a multi-year renewal and retention communication strategy informed by member data. Its AI and automation tooling supports campaign execution at scale, and its analytics practice can help you understand which outreach actually drives renewals and enrollments rather than just counting dials. The trade-offs are practical. Pricing is aimed at mid-market and enterprise clients, which may put TTEC out of reach for smaller independent brokerages, and details are provided on a quote basis. For a brokerage that wants a single structured campaign, such as a Spanish-language renewal reminder push before open enrollment, TTEC's full program model may be heavier than needed. But if you're building a durable multilingual member engagement operation and want a partner with the analytics depth to run it, TTEC is a reasonable candidate to evaluate alongside the specialists.

Best for: Mid-market and enterprise brokerages and health plans that want to build a broader multilingual member engagement operation with consulting and analytics support, not just a single campaign.

#5 Teleperformance — Contact for pricing (geared to mid-market and enterprise budgets)

Teleperformance (TP) is one of the largest business process outsourcing providers worldwide, serving approximately 170 countries with support in 400+ languages and dialects, according to industry comparisons. For a large brokerage network, a national benefits firm, or a multi-state operation serving linguistically diverse member populations, that scale is the main draw: a single partner can cover nearly any language your members speak, across inbound and outbound calling, technical and help desk support, and live chat, email, and social media channels. For health insurance use cases, TP's outbound call center capability is the most relevant piece. Large operators running regionally coordinated outreach, appointment and enrollment reminders, member communications, or follow-up campaigns across diverse language communities can draw on TP's multilingual human agent network. The company's infrastructure supports strong scalability for enterprise organizations, and its sheer size makes it a benchmark in global outsourcing, which matters if procurement and vendor risk teams need a well-established partner. The trade-offs are the flip side of that scale. Pricing is geared to mid-market and enterprise budgets and provided on a quote basis, so smaller independent brokerages may find the fit challenging. Onboarding can get complex, and service quality may vary between regions given the enormous global footprint, with availability depending on language, location, channel, or required headcount. If your brokerage needs two or three languages and a tightly scoped campaign, a specialist managed service will likely be simpler and more affordable. If you need hundreds of languages or one partner across many regions, TP belongs on your shortlist.

Best for: Large brokerage networks, national benefits firms, and multi-state operators that need a single partner covering many languages and regions at enterprise scale.

For health insurance brokerages in 2026, the right multi-language outbound partner depends on what you're actually calling for. If you need structured campaigns against your own book of business, like Spanish-language renewal reminders, lead qualification, enrollment event reminders, and win-back calls, with consent records checked, AI disclosure on every call, and outcomes routed into your CRM, My AI Call Center is the strongest fit, and the first campaign review is free so you can scope a real campaign before spending anything. If you want a partner to sell and set appointments on your behalf with an insurance-specialist team and performance-based pricing, ganira is worth a conversation. If broad language coverage and 24/7 multilingual support matter more than campaign design, SupportYourApp brings 60+ languages with HIPAA-compliant operations. And for enterprise-scale, multi-region programs, TTEC and Teleperformance both offer the depth and infrastructure large brokerages need. Whichever route you take, ask the same questions up front: which languages, whose lists, what consent records are required, and what the full campaign cost is before launch. Ready to plan your first campaign? Start with a free campaign review at myaicallcenter.app, where calling starts at 9¢ per connected minute and the full number is known before you approve launch.

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