Best Multi-Language Outbound Campaigns for Health Insurance Brokerages

Health insurance brokerages serve communities where language decides whether a renewal call lands or gets hung up on. The U.S. Census Bureau counts more than 25 million people living with limited English proficiency, and a CSA Research survey of 8,709 consumers across 29 countries found that 75% are more likely to engage with a brand that contacts them in their native language. For brokerages, that shows up in concrete places: renewal confirmations, open enrollment reminders, payment nudges, and win-back calls to members who drifted away. If those calls arrive in English only, a meaningful slice of your book quietly disengages. The problem is that most brokerages don't want to hire bilingual staff for every location or build a call center to solve it. This 2026 guide compares five solutions, from managed AI calling services to multilingual outsourcing firms, so you can match the right partner to your permissioned member lists, regulated calling windows, and reporting needs. Every option here was evaluated on language coverage, compliance posture, pricing transparency, and fit for the specific campaign types brokerages actually run.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and flat monthly management fee, both quoted before launch. First campaign review is free.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service that runs structured, AI-powered campaigns, including Multi-Language Outbound Campaigns, with Spanish the most commonly requested language. It is a managed service, not software: you buy campaigns that are run for you, each scoped around one clear goal and quoted before launch. Owned and operated by AIQ Labs and based in Halifax, Nova Scotia with a U.S. operating base in Austin, Texas, the service works especially well for health insurance brokerages that need renewal and retention calls, payment reminders, lead qualification, and win-back outreach delivered in the member's preferred language, without hiring bilingual staff or operating call center software. What sets it apart for brokerages is list discipline and compliance. My AI Call Center only runs campaigns against approved, permissioned, or reviewed contact lists. List source and consent records are checked before any campaign launches, and bought lists without clear permission records are flagged and, in most cases, declined. That matters in an industry governed by TCPA rules, CMS marketing guidelines during enrollment periods, and state-specific quiet hours. AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required, AI disclosure happens on every call, and recipients can ask for a human or opt out with keyword commands like STOP and REVOKE. DNC requests are honored across all campaigns and carried into client DNC records. The workflow is deliberately simple. You start with the goal, the team reviews your list and consent records, scripts and escalation paths are approved before launch, and calls run in approved windows. Outcomes route back into the CRM and scheduling tools you already use, with disposition codes, per-call notes, and follow-up requests. Reporting is honest by policy: the company states plainly that it never invents client logos, testimonials, metrics, or ratings.

Best for: Health insurance brokerages and multi-location organizations that need compliant, managed multilingual calling campaigns without hiring bilingual staff or building a call center.

#2 ganira — Contact for pricing (performance-based; no sales, no payment)

ganira is a dedicated outbound telesales partner with over 15 years of experience serving insurance carriers, agencies, and brokerages across all lines of business, including health insurance for individual, group, and Medicare markets. According to its website, the company handles full product sales campaigns, appointment setting with decision-makers such as HR directors and CFOs, and lead qualification that verifies financial readiness and decision-maker intent before prospects reach your sales team. For brokerages needing multi-language outreach, ganira advertises native speakers across its target markets and operates in 10 global markets including the US, UK, Canada, Germany, Spain, France, and Portugal. Its stated model is performance-based: you only pay when results happen, with no sales meaning no payment. The company also cites 500,000 calls per month, 150,000 sales per annum, and a team of 200+ sales experts on its site. On the technology side, ganira describes an AI-driven CRM with automated data enrichment, intelligent lead scoring, dynamic scripts that adapt based on prospect responses, real-time quality assurance with sentiment analysis, and compliance checks against local and national Do Not Call regulations. It claims 100% GDPR compliance with auditable processes. For a brokerage that wants a human-led sales partner rather than a software platform, ganira's insurance-specific training and performance pricing model are the main draws. Pricing is quote-based, so you'll need a scoping conversation to get firm numbers.

Best for: Insurance carriers, agencies, and brokerages that want a human-led outbound telesales partner with performance-based pricing across multiple international markets.

#3 Teleperformance — Contact for pricing (geared to mid-market and enterprise budgets)

Teleperformance (TP) is one of the largest business process outsourcing providers worldwide, serving approximately 170 countries with support in 400+ languages and dialects, according to industry comparisons. For a large brokerage network or multi-state health insurance group, that scale is the main draw: a single partner can cover nearly any language your members speak, across inbound and outbound calling, technical and help desk support, and live chat, email, and social media channels. For health insurance use cases, the outbound call center capability is the most relevant piece. Large operators running regionally coordinated outreach, renewal reminders, member communications, or follow-up campaigns across diverse language communities can draw on TP's multilingual human agent network. The company's infrastructure supports strong scalability for enterprise organizations, and its size makes it a benchmark in global outsourcing. The trade-offs are real, though. Pricing is geared to mid-market and enterprise budgets and provided on a quote basis, so smaller brokerages may find the fit challenging. Onboarding can get complex given the breadth of services, and service quality may vary between regions given the sheer footprint. If your brokerage runs a handful of structured campaigns a year in two or three languages, a provider built for enterprise-scale operations may be more than the job requires. But if you need one partner covering many languages and regions at volume, TP belongs on your shortlist.

Best for: Large brokerage networks and multi-state operators that need a single partner covering many languages and regions at scale.

#4 TTEC — Contact for pricing (aimed at mid-market and enterprise clients)

TTEC blends customer experience with technology, pairing analytics, AI, automation, and consulting to support multilingual engagement through a global network of delivery centers and remote agents, according to industry comparisons. For brokerages pursuing larger member engagement programs, TTEC's strength is the combination of multilingual delivery across 50+ languages with comprehensive omnichannel support, covering inbound and outbound call center services, customer acquisition, retention, and support programs. The company's deep expertise in CX transformation and analytics can help brokerage groups design outreach programs that go beyond one-off campaigns. If you want a partner to help design and operate a broader multilingual member engagement operation, including renewal outreach, retention programs, and acquisition support, rather than a single structured campaign, TTEC's consulting-led model is worth exploring. That consulting orientation cuts both ways. Pricing is aimed at mid-market and enterprise clients, which may put it out of reach for smaller independent brokerages. Engagements also tend to be broader in scope, so a brokerage that just needs Spanish renewal reminder calls may end up paying for a program design it didn't ask for. For larger groups consolidating multilingual member communications under one partner, though, TTEC's mix of human agents, AI tooling, and analytics is a legitimate option.

Best for: Mid-market and enterprise brokerage groups that want a consulting-led partner to design and operate a broader multilingual member engagement program.

#5 SupportYourApp — Contact for pricing (quote-based)

SupportYourApp offers AI-powered multilingual customer support outsourcing in 60+ languages to clients across 30+ countries, according to its website. For brokerages that need broad language coverage alongside outbound calling, this is one of the widest footprints on the list. The company leans toward tech-driven businesses but lists healthcare among its target industries, which is relevant for organizations handling sensitive member communications. Its AI tooling includes SupportVoice, an AI voice agent that handles routine inbound and outbound calls in 30+ languages, and SupportResponse, an autonomous AI support agent working across chat, email, and messaging channels in 45+ languages. Human agents cover 60+ operational support languages, with omnichannel coverage via its own SupportCRM or third-party CRM integrations. Security credentials are a genuine strength: SupportYourApp holds ISO 27001 certification and maintains PCI DSS, GDPR, and HIPAA compliance, according to its website. For brokerages whose compliance teams scrutinize vendor handling of protected health information, that certification stack shortens the vendor review conversation. The main limitation is focus. SupportYourApp is primarily a customer support outsourcing firm, and its outbound calling scope is described as routine calls rather than compliance-led campaign work with consent verification and disposition reporting. Exact rates are quote-based, so you'll need a scoping conversation to get firm numbers.

Best for: Brokerages that want very broad language coverage and 24/7 multilingual support across voice, chat, and email with strong security credentials.

Choosing a multilingual outbound partner comes down to matching the tool to the job. If your brokerage needs structured, compliance-led campaigns like renewal confirmations, payment reminders, and win-back calls against permissioned member lists, My AI Call Center's managed model is built for exactly that, with pricing locked before launch and honest reporting on what actually happened. If you need human telesales that closes policies across international markets, ganira's performance-based model deserves a look. Large multi-state groups consolidating member communications under one partner should evaluate Teleperformance and TTEC, and organizations prioritizing certified security credentials across very wide language coverage should consider SupportYourApp. Whatever you choose, ask the same three questions: how is consent verified, what happens to DNC requests, and what exactly will you pay before launch. The first campaign review with My AI Call Center is free, and calling starts at 9¢ per connected minute with the full campaign cost quoted before you approve anything. Plan your campaign at myaicallcenter.app and find out plainly whether your list will support the calls you have in mind, before you spend anything.

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