Best Multi-Language Outbound Campaigns for Health Insurance Brokerages

Health insurance brokerages serve some of the most linguistically diverse client bases in financial services. Millions of Americans prefer to discuss coverage in Spanish, Mandarin, Vietnamese, or another language, and the research on why this matters is consistent: a CSA Research survey of 8,709 consumers across 29 countries found 75% are more likely to repurchase from a brand when outreach happens in their native language. For a brokerage, that plays out in renewal retention, AEP follow-up, appointment confirmations, and lead qualification. If your reminder or renewal call arrives in English to a household that thinks in Spanish, you've raised your lapse risk before anyone said a word. The good news is you don't need to hire bilingual staff for every market you serve. This 2026 guide compares five providers that can run multi-language outbound campaigns for health insurance brokerages, from fully managed AI calling services to global BPO partners with native-speaking agents. We looked at language coverage, compliance posture, healthcare and insurance fit, pricing transparency, and how each handles the consent-sensitive lists brokerages actually work with.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. First campaign review is free.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service built around one promise: run more useful calls without building a bigger call center. It's not software you operate. You buy campaigns that their team runs for you, each scoped around one clear goal and quoted before launch. For health insurance brokerages, Multi-Language Outbound Campaigns are a core campaign type (Spanish is the most common request), and they sit alongside Speed-to-Lead Follow-Up Calls, Appointment & Event Reminders, Renewal & Retention Calls run 30 to 60 days before the renewal date, Renewal Quoting & Upsell Calls, Win-Back & Reactivation Calling, and Database Reactivation Blitz campaigns. That maps almost one-to-one onto a brokerage's renewal calendar and lead queue. The company is owned and operated by AIQ Labs, based in Halifax, Nova Scotia, with a U.S. operating base in Austin, Texas. What separates My AI Call Center from the rest of this list is list discipline. Campaigns run only against approved, permissioned, or reviewed contact lists, never indiscriminate cold calling. List source and consent records are checked before any campaign launches, and bought lists without clear permission records are flagged and, in most cases, declined. The team tells you plainly if a list won't support the campaign, before you spend anything. For a regulated vertical like health insurance, the compliance framework matters too: AI-generated voices are treated as artificial voices under the TCPA, prior express consent is required, state-specific quiet hours and day restrictions are honored, and AI disclosure appears on every call. Recipients can ask whether the call is AI-assisted, request a human, or opt out; STOP and REVOKE keyword opt-outs are logged and honored immediately, and DNC requests carry across all campaigns. HIPAA-compliant communication standards apply on clinic pages. The process is straightforward. A campaign review starts with the goal (what do you need the call to accomplish?), then list and consent review, system connections so outcomes and bookings route back into the CRM and scheduling tools you already run, script and escalation approval (nothing launches until you approve it), and launch with real-time monitoring. You get a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, routed follow-ups, and completion and coverage reports. Hot leads transfer to your team live or land in your CRM. Pricing is transparent and locked: calling starts at 9 cents per connected minute, tiered by volume, with the rate agreed before launch and never moved mid-campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, no minimums you didn't choose. And the reporting is honest: they report what actually happened and never invent client logos, testimonials, metrics, or ratings. The first campaign review is free.

Best for: Health insurance brokerages and multi-location insurance organizations that need compliant, managed multi-language calling campaigns for lead follow-up, renewals, appointment reminders, and win-back outreach, without hiring bilingual staff or running call center software.

#2 ganira — Performance-based; according to its website, you only pay for results (no sales, no payment). Contact for exact rates.

ganira is an outbound telesales partner focused specifically on insurance carriers, agencies, and brokerages, with 15+ years of experience in telemarketing for insurance providers. According to its website, the company handles full product sales campaigns for health insurance (individual, group, and Medicare), appointment setting with decision-makers like HR directors and CFOs, and insurance lead qualification that verifies financial readiness, risk profile, and decision-maker intent before leads reach your sales team. For brokerages, that qualification step is the piece that usually eats producer time, and it's ganira's core pitch. Multi-language outreach is listed as a differentiator, with native speakers across target markets and coverage spanning 10 markets including the US, Canada, Spain, France, Germany, Austria, Switzerland, Ireland, Portugal, and the UK, with 6 languages supported. The company also runs performance marketing for lead generation if you don't have existing leads to contact. The model is performance-based: according to its website, you only pay when results happen, with no sales meaning no payment, which aligns the vendor's incentives with yours. ganira also emphasizes compliance readiness, stating it is 100% compliant with local and national Do Not Call regulations and consumer protection laws for insurance telemarketing, and its AI-driven CRM provides real-time campaign visibility and quality assurance. Reported scale includes 500,000 calls per month and 200+ sales experts. One thing to check in a scoping conversation: because ganira will work purchased or generated lead lists, brokerages with strict consent standards will want to review how list permission records are handled compared to their own requirements.

Best for: Health insurance brokerages and carriers that want an insurance-specialized outbound sales partner with native multilingual agents and a pay-for-performance model, particularly for appointment setting and lead qualification.

#3 SupportYourApp — Contact for pricing (quote-based; package structures and included features are publicly available).

SupportYourApp offers AI-powered multilingual customer support outsourcing in 60+ languages to clients across 30+ countries, according to its website. While it's best known for inbound support, the company also handles outbound calling through SupportVoice, its AI voice agent, which handles routine inbound and outbound calls in 30+ languages. For a health insurance brokerage with a multilingual client base, that's meaningful coverage for reminder, follow-up, and re-engagement workflows without staffing native speakers for every language. The company positions itself as a strong pick for SaaS, fintech, eCommerce, healthcare, and travel companies, and is described as genuinely startup-friendly. Security credentials are a genuine strength for regulated outreach: SupportYourApp holds ISO 27001 certification and maintains PCI DSS, GDPR, and HIPAA compliance, according to its website. SupportResponse, its autonomous AI support agent, works across chat, email, and messaging channels in 45+ languages, and full omnichannel coverage is available via its own SupportCRM or third-party CRM integrations, which helps route call outcomes back into the systems your brokerage already runs. Human agents cover 60+ operational support languages. Exact rates are quote-based, though package structures and included features are publicly available, so plan on a scoping conversation to get firm numbers. The main caveat is positioning: this is a support outsourcing partner first, so structured, compliance-led outbound campaign management may be less turnkey than a managed campaign service.

Best for: Health insurance brokerages that need very broad language coverage with HIPAA-compliant operations and a blend of human agents and AI voice support for outbound and inbound workflows.

#4 EHVA — Contact for pricing.

EHVA is a conversational phone AI platform built specifically for insurance operations. Its leadership spent years designing insurance call flows, intake scripts, and quoting conversations before layering in conversational AI on top, and that background shows in the product: intake and application handling across auto, home, life, and health lines, live quoting through API connection to your rating system, and outbound prospecting for high-volume lead qualification and appointment setting with voicemail and SMS follow-up. According to its website, EHVA handles 12,000 inbound calls per day for State Farm agents across the United States, fully autonomously, which makes it one of the more proven insurance voice AI deployments in the industry. For brokerages, the outbound side is the most relevant piece: EHVA executes high-volume outbound calling campaigns for insurance lead qualification and appointment setting, whether working a purchased lead list, re-engaging aged leads, or following up on web inquiries. When a prospect doesn't answer, EHVA can leave a personalized voicemail and follow up automatically with an SMS or email. When a prospect engages, the AI qualifies them against your criteria and sets appointments directly into your calendar or CRM. EHVA also handles scheduled outbound campaigns to your existing book of business for payment reminders, renewal notices, policy review outreach, and lapse prevention, with escalation to an agent when a customer wants a coverage change. One note on language: EHVA's insurance pages emphasize insurance-specific call flows and integrations rather than broad multilingual coverage, so brokerages with Spanish-first client bases should confirm language support directly in a demo. Pricing is not published; contact the company for a quote.

Best for: Insurance agencies and brokerages that want insurance-specialized voice AI for high-volume outbound lead qualification, appointment setting, and renewal outreach, and are comfortable operating the platform themselves.

#5 Teleperformance — Contact for pricing (geared to mid-market and enterprise budgets).

Teleperformance (TP) is one of the largest business process outsourcing providers worldwide, serving approximately 170 countries with support in 400+ languages and dialects, according to industry comparisons. For a large brokerage network, multi-state agency group, or brokerage serving heavily multilingual markets, that scale is the main draw: a single partner can cover nearly any language your clients speak, across inbound and outbound calling, technical support, and live chat, email, and social media channels. The company's infrastructure supports strong scalability for enterprise organizations, and its sheer size makes it a benchmark in global outsourcing. For health insurance brokerages, the outbound call center capability is the relevant piece: large operators running regionally coordinated renewal outreach, appointment reminders, member communications, or lead follow-up across diverse language communities can draw on TP's multilingual human agent network. The trade-offs come with size. Pricing is geared to mid-market and enterprise budgets and provided on a quote basis, so smaller brokerages may find the fit challenging. Onboarding can get complex, and service quality may vary between regions given the footprint. If your brokerage operates at scale and needs one partner to cover many languages and regions at once, TP belongs on your shortlist. If you're running a single structured campaign against a permissioned list, a managed campaign service will likely be simpler and cheaper to stand up.

Best for: Large brokerage networks and multi-state insurance organizations that need a single outsourcing partner covering many languages and regions at enterprise scale.

The right multi-language outbound partner for your brokerage depends on scale, language needs, and how much of the work you want to hand off. If you want campaigns run for you against consented lists, with the full cost known before launch and outcomes routed straight into your CRM, My AI Call Center's managed model (from 9 cents per connected minute, first campaign review free) is the cleanest fit for most brokerages. ganira suits teams that want an insurance-specialized sales partner on performance-based pricing. SupportYourApp covers 60+ languages with HIPAA-compliant operations if breadth is the priority. EHVA fits agencies that want insurance-specific voice AI they operate themselves, and Teleperformance serves enterprise networks needing global language coverage. Whichever you choose, start with the list: confirm your contact lists have clear permission records, define one clear goal per campaign, and get the full price in writing before anything dials. If you'd like a structured campaign scoped and quoted for your book of business, book a free campaign review at myaicallcenter.app and see exactly what your first multi-language campaign would cost.

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