If your brokerage serves a community where a large share of clients are more comfortable in Spanish than English, you've probably felt the gap firsthand. An English-only renewal call gets a polite hang-up, a member survey comes back blank, and an open enrollment reminder never turns into an appointment. The numbers back this up: a CSA Research survey of 8,709 consumers across 29 countries found 75% are more likely to engage with a brand that contacts them in their native language, and 40% won't engage at all with content in another language. For health insurance brokerages, where trust, consent records, and regulatory compliance decide what you can legally say and to whom, language is a conversion lever you can't ignore. The hard part is acting on it without hiring bilingual staff for every market or building a call center from scratch. We compared five providers that can run multi-language outbound campaigns for health insurance brokerages in 2026, from managed AI calling services to global BPOs, and ranked them on language capability, compliance posture, CRM integration, and pricing transparency.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and flat monthly management fee, both quoted before launch. First campaign review is free.
My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service that runs structured, AI-powered campaigns, including Multi-Language Outbound Campaigns with Spanish the most commonly requested language. It's a managed service, not software: you buy campaigns that the team runs for you, each scoped around one clear goal and quoted in full before launch. Owned and operated by AIQ Labs, based in Halifax, Nova Scotia with a U.S. operating base in Austin, Texas, the service is built for multi-location organizations, and health insurance brokerages fit the profile well: renewal and retention calls 30 to 60 days before the renewal date, speed-to-lead follow-up on new leads within minutes inside approved windows, appointment and event reminders, surveys, win-back campaigns targeting 12 to 24 month dormants, and renewal quoting and upsell calls, all delivered in the contact's preferred language without hiring bilingual staff.
Pros
- Fully managed service: no agents to hire, no software to learn, no platform bill
- List and consent review happens before launch, so compliance risk surfaces before you spend anything
- Transparent, locked pricing with the full campaign cost known before you approve
- Honest reporting with no invented metrics, testimonials, or ratings
- Hot leads transfer to your team live or land in your CRM with follow-up requests
Cons
- Not a self-serve platform; campaigns require provider review and approval before launch
- Language coverage centers on Spanish as the most common option; very wide multilingual coverage is not advertised
- Bought lists without clear permission records are typically declined
Best for: Health insurance brokerages and multi-location insurance organizations that need compliant, managed multi-language calling campaigns for renewals, lead follow-up, reminders, and win-back outreach without hiring bilingual staff or building a call center.
#2 ganira — Performance-based model; no sales, no payment. Specific rates are quote-based, so contact ganira for pricing.
ganira is an outbound telesales partner with 15+ years of experience serving insurance carriers, agencies, and brokerages, including health insurance (individual, group, and Medicare). According to their website, the company runs full product sales campaigns, appointment setting, and lead qualification for insurance companies across 10 markets including the United States, Canada, the United Kingdom, Germany, Spain, and France. Multi-language outreach is a stated strength, with native speakers across target markets and 6 languages supported. For brokerages, the relevant services are insurance lead qualification and vetting (they verify financial readiness, risk profile, and decision-maker intent), appointment setting with decision-makers like HR directors, and campaign strategy built around regional regulatory requirements. ganira's model is performance-based: according to their website, you only pay when results happen, no sales, no payment. They also cite AI-driven CRM capabilities with real-time quality assurance, call recording, sentiment analysis, and automated compliance checks, and state 100% compliance with local and national Do Not Call regulations and consumer protection laws for insurance telemarketing. Note that their model is human telesales supported by AI rather than AI-powered calling, and pricing beyond the performance model is quote-based.
Pros
- Performance-based pricing aligns vendor incentives with your results
- Deep insurance-specific focus, including health, life, and group products
- Native-speaker multi-language outreach across 10 markets
- Industry-specific training and dynamic, industry-specific scripts, per their website
Cons
- Human telesales model rather than AI-powered calling, so scaling depends on agent headcount
- No published rate card beyond the performance model
- Primarily oriented to larger, full-cycle sales engagements rather than small structured campaigns
Best for: Insurance carriers and brokerages that want a human-led outbound telesales partner with performance-based pricing and native-speaker multi-language outreach across international markets.
#3 SupportYourApp — Contact for pricing (quote-based; package structures are publicly available)
SupportYourApp offers AI-powered multilingual customer support outsourcing in 60+ languages to clients across 30+ countries, according to its website. For health insurance brokerages that need broad language coverage alongside outbound calling, this is one of the widest footprints on the list. The company lists healthcare among its target industries, which matters for brokerages handling sensitive member information. Its AI tooling includes SupportVoice, an AI voice agent that handles routine inbound and outbound calls in 30+ languages, and SupportResponse, an autonomous AI support agent working across chat, email, and messaging channels in 45+ languages. Human agents cover 60+ operational support languages, with omnichannel coverage via its own SupportCRM or third-party CRM integrations. Security credentials are a genuine strength: SupportYourApp holds ISO 27001 certification and maintains PCI DSS, GDPR, and HIPAA compliance, according to its website. A published case study with airport shuttle service Flibco describes a 24/7 English and French team that scaled with demand, resulting in faster response times and improved CSAT scores. Exact rates are quote-based, so brokerages will need a scoping conversation for firm numbers.
Pros
- Very broad language coverage across voice and messaging channels
- Strong security and compliance credentials including HIPAA
- AI agents available 24/7 across time zones
- Custom support solutions matched to your organization
Cons
- Quote-based pricing makes cost comparison harder upfront
- Primary focus is customer support outsourcing rather than structured outbound campaigns
- Outbound calling scope is described as routine calls rather than compliance-led campaign work
Best for: Health insurance brokerages and healthcare-adjacent organizations that want very broad language coverage and 24/7 multilingual support across voice, chat, and email with strong security credentials.
#4 Teleperformance — Contact for pricing (geared to mid-market and enterprise budgets)
Teleperformance (TP) is one of the largest business process outsourcing providers worldwide, serving approximately 170 countries with support in 400+ languages and dialects, according to industry comparisons. For a large health insurance brokerage or a multi-state agency group, that scale is the main draw: a single partner can cover nearly any language your clients speak, across inbound and outbound calling, technical and help desk support, and live chat, email, and social media channels. The outbound call center capability is the most relevant piece for brokerages running regionally coordinated outreach, member communications, renewal reminders, or follow-up campaigns across diverse language communities, all drawing on TP's multilingual human agent network. The company's infrastructure supports strong scalability for enterprise organizations, and its size makes it a benchmark in global outsourcing. Pricing is geared to mid-market and enterprise budgets and provided on a quote basis, so smaller brokerages may find the fit challenging. Onboarding can also be complex given the footprint, and service quality may vary between regions.
Pros
- Unmatched language breadth at 400+ languages and dialects
- Global reach spanning 170+ countries
- Strong scalability for enterprise organizations
- Omnichannel capabilities across voice, chat, email, and social
Cons
- Pricing geared to mid-market and enterprise budgets
- Onboarding can get complex
- Service quality may vary between regions given the footprint
Best for: Large health insurance brokerage networks and multi-state agency groups that need a single partner covering many languages and regions.
#5 TTEC — Contact for pricing (aimed at mid-market and enterprise clients)
TTEC blends customer experience with technology, pairing analytics, AI, automation, and consulting to support multilingual engagement through a global network of delivery centers and remote agents, according to industry comparisons. For health insurance brokerages pursuing larger member engagement programs, TTEC's strength is the combination of multilingual delivery across 50+ languages with comprehensive omnichannel support, covering inbound and outbound call center services, customer acquisition, retention, and support programs. The company's deep expertise in CX transformation and analytics can help brokerage groups design outreach programs that go beyond one-off campaigns, which is useful if you're planning a coordinated multi-market renewal or win-back effort rather than a single structured push. Brokerages that want a partner to help design and operate a broader multilingual engagement operation, rather than one scoped campaign, will find TTEC's consulting-led model worth exploring. Pricing is aimed at mid-market and enterprise clients, which may put it out of reach for smaller agencies, and quotes are provided on request.
Pros
- Strong multilingual delivery across 50+ languages
- Comprehensive omnichannel support
- Deep expertise in CX transformation, analytics, and AI
- Can support acquisition and retention programs, not just one-off campaigns
Cons
- Pricing aimed at mid-market and enterprise clients
- Consulting-led model may be heavier than a single-campaign brokerage needs
- Quote-based pricing with no published rates
Best for: Mid-market and enterprise health insurance brokerages that want a consulting-led partner to design and run broader multilingual member engagement and retention programs.
Choosing the right multi-language outbound partner comes down to what you're actually buying. If you want a scoped campaign with one clear goal, a locked rate, and consent records checked before a single call goes out, a managed service like My AI Call Center fits that model: renewal and retention calls, speed-to-lead follow-up, reminders, and win-back campaigns in Spanish or English, starting at 9¢ per connected minute, with the full number known before you approve launch and the first campaign review free. If you're running full-cycle insurance sales across international markets and want performance-based pricing, ganira's native-speaker telesales model deserves a look. Larger brokerage networks with many languages and regions may find Teleperformance or TTEC's enterprise scale a better fit, while SupportYourApp offers broad language coverage with strong security credentials for support-heavy operations. Whatever you choose, ask the same questions up front: who verified the list's consent records, what disclosure and opt-out handling appears on every call, and how outcomes route back into your CRM. If you're ready to run more useful calls without building a bigger call center, start with a free campaign review at myaicallcenter.app and see whether your list can support the campaign before you spend anything.
Frequently asked questions
What makes My AI Call Center different from other multi-language outbound providers?
My AI Call Center is a managed service, not software. You buy campaigns that the team runs for you, each scoped around one clear goal and quoted in full before launch. The biggest differentiator is list discipline: campaigns run only against approved, permissioned, or reviewed contact lists, and list source and consent records are checked before any campaign launches. Bought lists without clear permission records are flagged and, in most cases, declined. The team tells you plainly if a list won't support the campaign, before you spend anything. Reporting follows a no-invented-numbers policy: you get a named outcome report with disposition codes, per-call notes, and follow-up requests routed into your CRM, and nothing is fabricated.
How much does My AI Call Center cost?
Calling starts at 9¢ per connected minute, tiered by volume, and the rate is agreed before launch and locked for the campaign. Most campaigns add a one-time campaign setup fee and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you didn't choose. The first campaign review is free, so you can learn the full cost before approving anything.
How does TCPA compliance work for AI-powered outbound calls to insurance clients?
AI-generated voices are treated as artificial voices under the TCPA, which means prior express consent is required. Reputable providers honor state-specific quiet hours, day restrictions, and registration rules, and include AI disclosure on every call. With My AI Call Center, recipients can ask if the call is AI-assisted, request a human, or opt out; keyword opt-outs like STOP and REVOKE are logged and honored immediately, and DNC requests are respected across all campaigns and carried into client DNC records. Campaign requirements vary by location, industry, contact type, consent status, and technology, so brokerages are responsible for obtaining appropriate legal guidance before launch.
Which campaign types work best for health insurance brokerages?
The most common fits are renewal and retention calls 30 to 60 days before the renewal date, speed-to-lead follow-up on new leads (called within minutes inside approved windows, with after-hours leads queued for the next business day), appointment and event reminders, surveys and feedback, win-back campaigns targeting 12 to 24 month dormants, and renewal quoting and upsell calls. Each campaign is scoped to one clear outcome, which keeps scripts, disclosures, and reporting clean.
Why does language matter so much for insurance outreach?
A CSA Research survey of 8,709 consumers across 29 countries found 75% are more likely to engage with a brand that contacts them in their native language, and 40% won't engage at all with content in another language. For insurance specifically, an Insurance Thought Leadership article notes that policyholders who can't understand their coverage or communicate concerns effectively tend to seek alternatives, and that retention is higher when people get support in their preferred language. In practice, a Spanish-language renewal or reminder call often converts where an English call gets silence.
Should a brokerage choose a managed service or a self-serve platform?
It depends on your team. A managed service like My AI Call Center handles scripts, compliance, calling windows, and reporting for you, which works well for brokerages that don't have technical staff or the time to run dialer software. Self-serve platforms give you more control but require you to build campaigns, manage consent records, and handle compliance yourself. Larger brokerages with many languages and regions may also consider BPO partners like Teleperformance or TTEC, though those are geared to enterprise budgets.
Can My AI Call Center work with a list we already have?
Yes, as long as the list is approved, permissioned, or reviewed. List source and consent records are checked before any campaign launches, and if the records aren't there, the team tells you plainly before you spend anything. This protects your brokerage from TCPA exposure and keeps your DNC records clean. Hot leads from campaigns transfer to your team live or land in your CRM, and outcomes come back with disposition codes and per-call notes.