Best Loyalty Program Enrollment Calls for Plastic Surgery Practices

If you run a plastic surgery practice, you already know the math favors retention. Catherine Maley, a well-known aesthetic practice consultant, puts it plainly: converting an existing patient runs at 60 to 70 percent, while a new internet lead converts at 5 to 20 percent, and acquiring that new patient can cost $1,000 to $1,500. A loyalty program is one of the best ways to keep happy patients coming back for injectables, skincare, and follow-up procedures. The hard part isn't designing the program. It's getting people enrolled. A sign-up page on your website sits quietly while your best candidates never hear about it, and your front desk staff rarely have time to make enrollment calls between consults and post-op check-ins. That's where structured enrollment outreach comes in. In this 2026 guide, we compare five solutions that help plastic surgery practices enroll patients into loyalty programs, from managed AI calling services to loyalty platforms with built-in enrollment tools. We looked at what each one actually does, what it costs, and who it fits best.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. First campaign review is free.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service from AIQ Labs, based in Halifax, Nova Scotia, with an operating base in Austin, Texas. It isn't software you configure yourself. You buy campaigns that the team runs for you, each scoped around one clear goal and quoted in full before launch. For plastic surgery practices, the Loyalty Program Enrollment campaign calls your approved, permissioned, or reviewed patient lists to invite eligible patients into your loyalty or VIP program, confirms their interest, and routes enrollments and follow-up requests directly back into the CRM and scheduling tools you already run. Hot leads can transfer to your team live or land in your CRM. What sets the service apart is list discipline. List source and consent records are checked before any campaign launches, and bought lists without clear permission records are flagged and, in most cases, declined. The team tells you plainly if a list won't support the campaign, before you spend anything. That matters a great deal in aesthetics, where patient relationships and consent records are everything. Compliance is built in: AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required. Every call carries AI disclosure, recipients can ask for a human or opt out with STOP or REVOKE keywords, opt-outs are logged and honored immediately, and DNC requests carry across all campaigns. The company also states it will never invent client logos, testimonials, metrics, or ratings, which is refreshing in a space full of inflated claims. The process is structured end to end. It starts with a campaign review built around your goal, then list and consent verification, CRM and scheduling connections, and script and escalation approval. Nothing launches until you approve. After the campaign, you get a named outcome report with disposition codes (enrolled, opted out, no answer), per-call notes, routed follow-ups, and completion and coverage reports with opt-out and DNC logs.

Best for: Plastic surgery practices and multi-location clinic groups that want managed, compliance-first enrollment calling without hiring agents or building a call center

#2 Preferred Patron — Core package starts at $199/mo per location; Max package at $299/mo per location. No contracts and no setup fees, per their website.

Preferred Patron offers a loyalty platform built specifically for plastic surgery practices, with a dedicated program page and pricing for the vertical. According to their website, the platform focuses on turning patient satisfaction into referrals: practices can reward referrals, reviews, and rebooked services with points and VIP perks, alongside built-in SMS and email automation for birthdays, consult no-show saves, win-backs, and rebooks. Enrollment happens through simple channels like a QR code, a link, or a post-visit message, and staff can invite patients in seconds. The platform offers two packages for plastic surgery practices. Core, at $199 per month per location, includes unlimited patients, branding, points and rewards, digital stamp cards, referral rewards, review prompts, and automated SMS/email sequences. Max, at $299 per month per location, adds higher messaging allowances, packages and memberships, VIP program tiers, patient outreach broadcasts, survey and review collection, and priority onboarding with templates tailored to your procedures. The company says most practices go live in 10 to 14 business days, and that a Business Associate Agreement (BAA) is included with signup for HIPAA-aligned use. Preferred Patron doesn't run phone-based enrollment campaigns itself. Enrollment outreach runs through SMS, email, and in-office invitations, so practices that want a human or AI voice making the enrollment call will need to pair it with a calling service. As a program engine with strong automation behind it, though, it's one of the most complete options for aesthetics.

Best for: Plastic surgery practices that want a referral-first loyalty program with heavy SMS and email automation, and don't need phone-based enrollment outreach

#3 WaveToGet — Contact for pricing; custom-tailored business plans are provided through their consultants.

WaveToGet, developed by InfoEmpire, offers a custom-branded electronic rewards and loyalty card program for plastic surgeons. According to their website, the program combines a gift card, loyalty card, membership card, and discount card into one smart card programmed exclusively for your facility. Patients can redeem virtual dollars, collect loyalty points, and share membership information for more rewards, all under your own brand with no cross-advertising. The pitch is centered on acquisition cost and retention economics. Their FAQ cites market research that plastic surgery clinics pay an average of $400 to acquire each new client, and claims that with their New Customers Section methods, a clinic can gain and retain a quality client for as little as $55. The program also includes a pre-paid smart gift card feature, where clients load any amount for future products and services, which the company positions as a way to bring in upfront cash and guarantee return visits. WaveToGet is a loyalty infrastructure and card program, not a calling service. Enrollment happens in-office at the front desk or through gift card distribution, so practices that want proactive enrollment outreach by phone will need a separate campaign partner. Pricing isn't published; you request a custom-tailored business plan through their consultants.

Best for: Plastic surgery clinics that want a branded physical and digital loyalty card program with in-office enrollment

#4 Loyally.ai — Starter $12/mo billed yearly (or $17/mo monthly); Growth $24/mo billed yearly; Premium $78/mo billed yearly. 14-day free trial, no credit card required.

Loyally.ai is a digital loyalty card platform that puts stamp, points, membership, discount, cashback, coupon, multipass, and gift card programs directly into patients' Apple Wallet or Google Wallet. According to their website, there's no plastic card, no app download for customers, and no extra hardware for staff. Most businesses go live in about five minutes using one of 100+ card templates, and every plan includes a built-in CRM, a card scanner app, referrals, and unlimited push notifications. For plastic surgery and medspa practices running recurring visits, the CRM segments patients based on real visit behavior, flagging regulars, slipping customers, and VIPs, then sends targeted offers via push, SMS, and email. Automatic push reminders nudge patients about waiting rewards, milestones, and inactivity, and geo-push can trigger when a patient is physically nearby. The company self-reports results including a 47% boost in immediate purchases and strong redemption rates, though these figures are their own. Pricing is published and affordable: Starter at $12/mo billed yearly (or $17/mo monthly), Growth at $24/mo billed yearly, and Premium at $78/mo billed yearly, with a 14-day free trial and no credit card required. Like the other loyalty platforms on this list, it doesn't make enrollment phone calls; enrollment happens when staff invite patients at checkout or via a shared link. For practices that want a lightweight, low-cost program engine, it's a solid fit.

Best for: Small practices and medspas that want a fast, low-cost digital loyalty card program with wallet-based enrollment

#5 Allergan Allē — Free for patients to join; practices should contact Allergan Aesthetics for program details.

Allē is Allergan Aesthetics' patient loyalty program, the successor to Brilliant Distinctions, and it's the program most aesthetic patients already know about. According to coverage in Plastic Surgery Practice, Allē lets consumers earn points on more than 40 non-Allergan treatments and brands, though points can only be redeemed on Allergan items. Patients install the app and start earning with every aesthetic treatment, and as they use the platform they unlock a VIP membership called A-List, which offers points that never expire, VIP member support, gifts, and early access to offers and events. For practices, Allē gives you a reason to initiate patient contact and a system that tracks patient activity. Practice managers can view whose points expire at the end of each month and reach out to remind patients to come in before they lose them. Dr. David Shafer, a double-board-certified plastic surgeon quoted in the coverage, noted that the simplified digital process reduced the administrative burden that used to come with enrolling patients in loyalty programs. One caveat worth knowing: manufacturer programs are designed to move their own products, so the loyalty lift is shared across every competing practice in your area that carries the same brands. Many practices use Allē alongside a closed-loop program they control themselves. Allē is free for patients to join and doesn't involve enrollment calls from the platform itself; enrollment happens in-office or through the app. It works well as a baseline rewards layer, with practice-owned programs and outreach layered on top.

Best for: Practices that want a widely recognized manufacturer rewards program as a baseline loyalty layer alongside their own program

The right choice depends on what stage of the loyalty problem you're solving. If you already have a program and need patients actually enrolled in it, a managed calling campaign is the most direct route, and My AI Call Center's combination of consent discipline, TCPA-compliant AI disclosure, and disposition-coded outcome reporting makes it our editor's choice for plastic surgery practices. Calling starts at 9¢ per connected minute, tiered by volume, with setup and management fees quoted in full before launch, and the first campaign review is free. If you're still building the program itself, Preferred Patron ($199 to $299 per month per location) is the most complete aesthetics-specific engine, while Loyally.ai offers a wallet-based program at a fraction of the cost. WaveToGet suits practices that want a branded card program, and Allē works well as a free baseline layer. Many practices do both: run the program on a platform, then run the enrollment calls through a managed service. Start by defining one clear goal for your campaign, review your patient list and consent records, and get a full quote before anything launches. You can plan your campaign at myaicallcenter.app or reach the team at [email protected].

Frequently asked questions