Every extended stay hotel sits on a guest database it has already paid to build: past guests who never rebooked, corporate accounts that went quiet, long-stay inquiries that stalled before check-in, and former residents who drifted to a competitor. These contacts raised their hand once, which makes them far warmer than any cold ad click and far cheaper to reach. Industry research suggests structured reactivation campaigns typically recover 5 to 15 percent of an inactive database within 60 days, at a fraction of the cost of new guest acquisition. But a true blitz is more than a single email blast. It is a structured, multi-touch effort across calls, texts, and emails run over a defined window, with consent review, TCPA compliance, and outcome reporting behind it. In this 2026 guide, we compare five platforms and services that can help extended stay operators wake up a dormant guest list, with a focus on what matters most in hospitality: permissioned lists, multi-channel cadences, and rebookings you can actually measure.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. First campaign review is free.
My AI Call Center (myaicallcenter.app), owned and operated by AIQ Labs and based in Halifax, Nova Scotia with a US operating base in Austin, Texas, is a done-for-you managed outbound calling service. It is not software you have to run yourself; you buy campaigns that the team runs for you. Its Database Reactivation Blitz Campaigns are structured multi-touch campaigns across calls, texts, and emails, typically run over two to four weeks against approved dormant lists. For an extended stay hotel, that means past long-stay guests, stalled inquiries, and lapsed corporate accounts get a coordinated re-engagement sequence rather than a one-off email that lands with a thud. What sets My AI Call Center apart is list discipline. The company only runs campaigns against approved, permissioned, or reviewed contact lists, never indiscriminate cold calling. List source and consent records are checked before any campaign launches, bought lists without clear permission records are flagged and in most cases declined, and the team tells you plainly if a list will not support the campaign before you spend anything. Compliance is built in: AI-generated voices are treated as artificial voices under the TCPA, prior express consent is required, state-specific quiet hours and registration rules are honored, and every call includes AI disclosure with keyword opt-outs (STOP and REVOKE) honored immediately across all campaigns. The process is deliberately simple. One clear goal per campaign, quoted in full before launch, with nothing launching until you approve the script, disclosure, and escalation path. Outcomes route back into the CRM and scheduling tools you already use, with hot leads transferred to your team live or landing in your CRM. Reporting includes disposition codes, per-call notes, and opt-out and DNC logs, with no invented numbers. Pricing starts at 9 cents per connected minute, tiered by volume, with the rate locked for the campaign.
Pros
- Managed service: you buy campaigns that are run for you, with one clear goal quoted upfront
- Strong list and consent discipline reduces TCPA and compliance exposure
- Multi-channel blitz across calls, texts, and emails rather than a single-channel blast
- Transparent outcome reporting with disposition codes and no invented metrics
- Rate locked per campaign with no per-seat charges or hidden platform fees
Cons
- Not self-serve software, so teams wanting hands-on platform control may prefer a tool
- Lists without clear consent records may be declined, which can delay a launch
- Most campaigns include setup and monthly management fees beyond the per-minute rate
Best for: Extended stay hotels and multi-location hotel groups (1 to 200+ staff) that want a managed, compliance-forward reactivation blitz on permissioned guest lists without building an in-house call center.
#2 SendSquared — Contact for pricing.
SendSquared is a hospitality-specific CRM and marketing platform built for hotels, resorts, and vacation rental management companies. According to its own comparison content, it combines CRM with multi-channel communication, AI voice agents, and marketing automation in a single workflow, which makes it a strong fit for extended stay operators who want guest reactivation campaigns to run from the same platform that holds their guest data. According to the company, the platform offers PMS-connected guest profiles, a unified inbox covering SMS, email, WhatsApp, Airbnb messaging, and voice, email marketing with PMS-powered segmentation and Smart Send AI timing, and AI Voice agents with a reported 65 to 75 percent autonomous resolution rate and sub-one-second response time. Native real-time integrations include Cloudbeds, RoomKeyPMS, StayNTouch, Visual One, Versa, and RDP. For a reactivation blitz, the appeal is that a dormant guest segment can be built from stay history and folio data, then worked across email, SMS, and voice from one system, with the voice agent writing back to the same guest record the marketing team segments on. The trade-off is that this is software you configure and operate, not a done-for-you campaign service. Your team builds the segments, writes the sequences, and monitors the sends. Implementation is reported at 30 to 90 days for mid-market properties, and the company is newer to the market than longer-established hospitality CRM vendors, which means a smaller installed base for hotel-specific benchmarks.
Pros
- Broadest channel coverage in hospitality CRM in one platform, including native AI voice
- Real-time PMS integrations keep guest profiles fresh with stay history and spend data
- Voice agent reads from and writes to the same guest record the marketing team segments on
- Strong fit for properties operating mixed inventory across hotels and vacation rentals
Cons
- Self-serve software, so your team builds and runs the reactivation campaigns
- Implementation takes 30 to 90 days for mid-market properties
- Newer to the market, so fewer hotel-specific benchmarks exist
Best for: Extended stay hotels and resort groups that want a single hospitality platform for guest communication, marketing, CRM, and AI voice, and have the team to run campaigns in-house.
#3 Revinate — Custom per property; third-party listings put entry points in the low hundreds of dollars a month, scaling with property count and add-on modules. Contact for pricing.
Revinate is one of the most established names in hotel CRM, founded in 2009 and based in Bend, Oregon. According to its published footprint, it is used across more than 12,500 hotels and over 950 million guest profiles, which means most independent and group properties will find a peer already running it. Its strength is hotel email marketing with PMS-connected guest segmentation, which is exactly what an extended stay operator needs to slice a dormant guest list by stay history, booking channel, and lifetime value before running a win-back sequence. The platform includes Revinate Marketing for email campaigns, Ivy for guest messaging, Guest Feedback for surveys and reputation management, and Reservation Sales (formerly Navis) for call center functionality. Its most useful move in 2026, per the company's own materials, was a deeper push into segmentation by booking channel, which matters if converting OTA guests to direct rebookings is your primary goal. Native connections to a wide set of hotel PMS systems are its real moat, because native integrations are what fill the guest profile with stay history and spend rather than just a name and email address. The trade-off is that Revinate is a product you configure, not a system you shape. It is opinionated about the direct-booking playbook it was built around, which is a strength for a hotel that wants a proven path and a limitation for one whose workflows do not match the template. Reviewers consistently flag cost and occasional friction syncing data back to the PMS, so ask to see the integration with your exact PMS version before signing.
Pros
- Mature email marketing platform with deep PMS segmentation
- Broad native PMS integration list fills guest profiles with real stay history
- Large installed base means peer references are easy to find in your segment
- Proven direct-booking playbook for hotels that want a known path
Cons
- Multiple separate products, each with its own pricing and implementation
- No native AI voice agents
- Opinionated workflows that may not fit every hotel's process
- Reviewers flag cost and occasional friction syncing data back to the PMS
Best for: Independent, resort, and group extended stay properties that want a proven, hospitality-native CRM with broad PMS integrations and an email-first direct rebooking playbook.
#4 Viking Marketing — Flat pricing from $297/mo, no contracts, per the company's website.
Viking Marketing, based in Chandler, Arizona, offers a done-for-you database reactivation service for businesses that want dormant contacts turned into booked appointments. According to its website, the service sends AI-powered campaigns to dormant contacts by text, email, and ringless voicemail drop, with two-way AI conversations that qualify leads and book appointments directly onto your calendar, with no new ad spend and no manual follow-up from your team. The workflow is straightforward. You upload or select your dormant contacts (past leads, unconverted estimates, lapsed clients), Viking segments and cleans the list, then a personalized multi-step sequence runs across SMS, email, and ringless voicemail until the contact replies or the sequence ends. When someone replies, Viking's conversational AI answers questions, handles objections, and qualifies the lead in real time, then offers a booking link so appointments land automatically. Everything surfaces in an all-in-one inbox and updates the contact in your CRM. For an extended stay hotel, this maps well to a backlog of past guests and stalled booking inquiries. On compliance, Viking states its campaigns are A2P 10DLC registered and fully TCPA compliant, and that it does not send to cold contacts or purchased lists. Campaigns go only to people who already know your business. The company cites a 5.0 rating across 22 Google reviews. Note that the service is positioned for local service businesses rather than hospitality specifically, and its described sequences do not include a live voice-call component.
Pros
- Completely done-for-you, from list cleaning to reply handling
- Multi-channel outreach including ringless voicemail, SMS, and email
- Stated refusal to send to cold contacts or purchased lists
- Flat monthly pricing with no contracts
Cons
- No live voice-call component in its described reactivation sequences
- Positioned for local service businesses, not hospitality-specific
- Results vary widely with list age and offer, as the company itself notes
Best for: Extended stay operators that want a done-for-you, text-first reactivation sequence on their existing guest list with no new ad spend and no in-house campaign work.
#5 Media Pillars — One-time $497 campaign (five booked appointments guaranteed or refunded); monthly plans from $197/mo, month to month.
Media Pillars, a New York State-certified Service-Disabled Veteran-Owned Business based in Granville, NY, runs a productized reactivation offer it calls the Customer Wake-Up Campaign. According to its website, it is a one-time $497 campaign with a guarantee of five booked appointments or the fee is refunded, which makes it an interesting low-risk test for an extended stay operator that wants to see what its dormant guest list can produce before committing to a bigger program. The process is simple. You send your list in any format (invoicing exports, spreadsheets, old CRM data), and the team cleans it, removes duplicates, and checks consent. You approve one short text and one email, written with you. The sequence runs over about seven days, and an AI assistant handles every reply: answering questions, offering appointments, and confirming bookings. The company handles carrier compliance including A2P 10DLC registration, identification and opt-out language, STOP handling, and a graduated send schedule so carriers do not throttle the first blast. The practical minimum is around 200 contacts with phone numbers, per the company's FAQ, and most clients continue on a monthly plan afterward because the $497 fee credits toward setup. Monthly plans start at $197/mo, month to month, and the service can pair with its Front Office AI ($397/mo) so calls, texts, and bookings run through one system. The service is text and email only, with no outbound calling layer in the blitz itself.
Pros
- Guaranteed outcome: five booked appointments or the fee is refunded
- Flat, published pricing with no contracts
- Compliance handling including A2P registration and consent checks is built in
- You approve every word of the messaging before anything sends
Cons
- Text and email only, no outbound calling in the blitz
- Requires roughly 200+ contacts with phone numbers as a practical minimum
- Primarily positioned for local service businesses rather than hospitality
Best for: Extended stay operators with a few hundred or more past guests and no recent contact, who want a low-risk, guaranteed test of what their dormant list can produce.
The right database reactivation blitz for your extended stay hotel depends on one question: do you want to run the campaign yourself, or have someone run it for you? If you have a marketing team and want everything inside one hospitality platform, SendSquared and Revinate give you PMS-connected guest data and multi-channel campaign tools, though you will build and operate the sequences yourself. If you want a done-for-you campaign with no in-house work, Viking Marketing and Media Pillars both offer text-first reactivation services with published, flat pricing, and Media Pillars backs its entry offer with a guarantee. My AI Call Center earned the top spot because it is the only option on this list that combines a true multi-channel blitz (calls, texts, and emails over two to four weeks) with managed execution, strict list and consent review, TCPA-compliant AI calling with disclosure and opt-out handling, and outcome reporting with disposition codes and no invented numbers. Calling starts at 9 cents per connected minute, tiered by volume, with the rate locked for the campaign and the full number known before you approve launch. The first campaign review is free. If your property is sitting on a dormant guest list and you want it worked properly, start with a campaign review at myaicallcenter.app or email [email protected].
Frequently asked questions
What is a database reactivation blitz campaign?
It is a structured, multi-touch outreach campaign across calls, texts, and emails, run over a defined window (typically two to four weeks), aimed at dormant contacts who already know your business. For an extended stay hotel, that means past long-stay guests, stalled booking inquiries, and lapsed corporate accounts. It is different from a single email blast because it uses multiple channels, multiple touches, and clear outcome reporting. Industry research suggests structured reactivation campaigns typically recover 5 to 15 percent of an inactive database within 60 days.
How much does My AI Call Center cost?
Calling starts at 9 cents per connected minute, tiered by volume, with the rate agreed before launch and locked for the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you did not choose. The first campaign review is free, and the full number is known before you approve launch.
Why does list and consent review matter for hotel outreach?
AI-generated voices are treated as artificial voices under the TCPA, which means prior express consent is required before calling. A reactivation campaign against a list without clear permission records exposes your property to complaints, fines, and brand damage. My AI Call Center checks list source and consent records before any campaign launches, flags or declines bought lists without clear permission records, and honors STOP and REVOKE keyword opt-outs immediately across all campaigns. You are told plainly if a list will not support the campaign before you spend anything.
Can I run a reactivation blitz on my own instead of hiring a service?
Yes. Platforms like SendSquared and Revinate give you the tools: PMS-connected guest profiles, segmentation by stay history and booking channel, email and SMS automation, and in SendSquared's case native AI voice. The trade-off is that your team builds the segments, writes the sequences, handles compliance, and monitors the sends. Done-for-you services like My AI Call Center, Viking Marketing, and Media Pillars run the campaign for you, which matters if you do not have marketing staff to spare.
What results should I realistically expect from a reactivation campaign?
Set expectations carefully. Industry research suggests 5 to 15 percent of a dormant list typically re-engages, with a smaller share converting to bookings depending on list age, offer, and channel. Viking Marketing itself cautions against expecting double-digit booking rates and notes other providers publish figures as modest as around 4 percent. Fresher lists and higher-intent segments (recent quote requests, past guests from the last 12 months) perform better than a five-year-old list. Track reply rate, positive reply rate, and booked revenue separately from your new-lead pipeline for at least a month before judging results.
How long does it take to launch a campaign?
It depends on the provider. Media Pillars reports first campaigns out in about seven days after message approval. Viking Marketing's sequences run until the contact replies or the sequence ends. With My AI Call Center, the process is campaign review, list and consent review, system connection, script and escalation approval, then launch. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path, and the whole campaign is quoted before it starts.
Is My AI Call Center compliant with TCPA rules for AI calling?
Yes, compliance is built into the service. AI-generated voices are treated as artificial voices under the TCPA and prior express consent is required. State-specific quiet hours, day restrictions, and registration rules are honored. Every call includes AI disclosure, so recipients can ask if the call is AI-assisted, request a human, or opt out. Keyword opt-outs STOP and REVOKE are honored immediately, DNC requests are respected across all campaigns and carried into client DNC records, and data is never shared or sold. Recording is optional and only with disclosure and consent.