If you run a PEO, you already know the value of a quick, honest conversation with a worksite employee or a client contact. A phone survey can catch a benefits enrollment problem before it becomes a renewal issue, or confirm that a new hire actually understands their payroll setup. The trouble is that most survey software was built for email inboxes, not for the phone calls that PEOs rely on for timely feedback. You need something that can dial through an approved list, ask a short set of questions, log the answers, and route anything urgent back to your team. That is a different job than sending a SurveyMonkey link. The six tools below cover that range, from managed outbound calling services to full survey platforms with phone modules. I ranked them by how well they fit the PEO use case: calling employees or clients with a clear purpose, respecting consent and quiet hours, and getting usable results back without building a call center. My AI Call Center takes the top spot because it is built around approved, permissioned lists and structured survey campaigns, not generic survey distribution.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. First campaign review is free.
My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service from AIQ Labs, based in Halifax, Nova Scotia, with a U.S. operating base in Austin, Texas. It runs structured AI-powered calling campaigns against approved, permissioned, or reviewed contact lists only. That list discipline matters for PEOs, because you are often calling worksite employees about benefits, payroll, or onboarding, and a bought list without consent records will not support that kind of campaign. The service checks list source and consent records before launch and will tell you plainly if the list will not support the campaign, before you spend anything. You buy campaigns, not software. Each campaign is scoped around one clear goal, quoted before launch, and run by the My AI Call Center team. For a PEO survey campaign, that goal might be confirming benefits enrollment, checking in on a new hire at day 7 or day 30, or gathering feedback after an open enrollment window. Calls run in approved windows, outcomes are monitored in real time, and you get a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed back to your team. Hot transfers can go live to your staff or land in your CRM. Pricing starts at 9¢ per connected minute, tiered by volume, with the rate locked before launch. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted upfront. There are no per-seat charges and no platform bill. Compliance is treated as a first-class feature: AI disclosure on every call, keyword opt-outs (STOP and REVOKE), DNC requests carried across campaigns, optional recording only with consent, and HIPAA-compliant communication standards on clinic pages. The first campaign review is free.
Pros
- List discipline is built in: consent records are checked before any campaign launches
- One clear goal per campaign, quoted before launch, so you know the full number upfront
- Outcome reports include disposition codes and per-call notes, not just raw call counts
- Compliance features include AI disclosure, keyword opt-outs, and DNC handling across campaigns
- No per-seat or platform fees; you pay for connected minutes and campaign management
Cons
- It is a managed service, not self-serve software, so you cannot log in and launch a campaign yourself
- Campaigns are scoped around one goal, which may mean separate campaigns for different survey questions
- Bought lists without clear permission records are typically declined, which limits some lead sources
Best for: PEOs and multi-location employers that need structured phone surveys or feedback calls to worksite employees or clients, using approved lists and without building an internal call center.
#2 TeleDirect — Contact for pricing
TeleDirect is a call center services provider that offers outbound survey and feedback calling as part of its customer contact offerings. According to its website, TeleDirect provides live-agent survey calls alongside email, SMS, and in-app survey options, and it emphasizes quick feedback collection immediately after an interaction. For PEOs, the appeal is straightforward: trained agents make the calls, so you are not asking your HR team to dial through a list. The service is positioned around customer satisfaction surveys, and TeleDirect notes that it meets ISO standards and satisfies HIPAA requirements. It also says its survey tools are compatible with existing platforms used in health care and insurance industries. The company describes a rapid response feedback system that can send a survey notification or make a survey call as soon as a transaction is complete. Pricing is not published on the page we reviewed, so you would need to contact TeleDirect for a quote. The trade-off is that you are working with a traditional call center model, which may mean less flexibility on campaign scope and list review than a specialized managed outbound service. Still, for PEOs that want live agents on the phone for survey calls, TeleDirect is a credible option to evaluate.
Pros
- Live agents can handle nuanced survey conversations
- Multiple survey channels (phone, email, SMS, in-app) from one provider
- Claims HIPAA compliance and ISO standards, which matters for benefits-related calls
- Rapid feedback system designed to capture responses right after an interaction
Cons
- Pricing is not published, so you need a custom quote
- Traditional call center model may offer less flexibility on list review and campaign scoping
- Survey services are part of a broader call center offering, not a PEO-specific product
Best for: PEOs that prefer live agents for survey calls and want a call center partner with health care and insurance experience.
#3 SurveyMonkey — Free plan available; paid plans start at published tiered pricing (see website)
SurveyMonkey is a well-known survey platform with a broad feature set for creating and distributing surveys. According to its website, it offers an AI-powered survey builder, a large library of pre-written questions, and distribution through email, SMS, and embedded links. It also provides real-time summaries of responses and export options. For PEOs, SurveyMonkey can handle the survey design and analysis side of a feedback program, but it is not a phone-calling service. You would need to pair it with a separate calling tool or use it for email and web surveys only. The platform has free and paid plans, making it accessible for small teams. It has received recognition in the survey industry, including rankings in the Inspiring Workplaces awards. The limitation for PEO survey calls is that SurveyMonkey does not run outbound phone campaigns itself. If your feedback strategy depends on phone conversations with worksite employees, you will need another solution for the calling piece. SurveyMonkey is best viewed as a survey creation and reporting tool that can complement a calling service, not replace it.
Pros
- Easy to set up surveys quickly with pre-written questions
- Multiple distribution channels including email and SMS
- Real-time response summaries and export options
- Free plan available for basic needs
Cons
- Does not provide outbound phone calling for survey campaigns
- Phone survey calls would require a separate service
- Advanced analytics and question types may require higher-tier plans
Best for: PEOs that need a flexible survey creation and reporting tool for email or web surveys, paired with a separate phone calling service.
#4 Qualtrics — Contact for pricing (custom enterprise quote)
Qualtrics is an enterprise survey and experience management platform. According to its website and third-party reviews, it offers advanced survey capabilities, sophisticated branching logic, and powerful analytics tools. It is widely used for employee engagement, customer satisfaction, and market research surveys. For PEOs, Qualtrics can handle complex survey programs across multiple stakeholder groups, including worksite employees and client contacts. It provides enterprise-grade controls and extensive integrations. However, Qualtrics is not a phone-calling service. It is a survey software platform that supports web, email, and mobile survey distribution. If your PEO needs phone-based feedback calls, you would need to integrate a separate calling solution. Qualtrics pricing is custom and quoted per contract, so you should request a formal quote. The platform is known for its depth and flexibility, but that depth can require dedicated ownership to fully use. For PEOs with a dedicated research or HR analytics team, Qualtrics can be a strong survey backbone. For smaller PEOs without that capacity, it may be more platform than you need.
Pros
- Deep survey design and analytics capabilities
- Enterprise-grade security and controls
- Extensive integrations with other enterprise systems
- Suitable for complex, multi-audience survey programs
Cons
- Does not provide outbound phone calling for surveys
- Custom pricing can be expensive for smaller organizations
- Requires dedicated ownership to fully realize value
- May be more platform than a small PEO needs
Best for: Large PEOs with dedicated research or HR analytics teams that need a deep survey platform for complex, multi-stakeholder programs.
#5 Culture Amp — Contact for pricing (custom, per employee)
Culture Amp is an employee experience platform focused on engagement surveys, pulse surveys, and performance feedback. According to its website and third-party reviews, it offers manager-facing dashboards, pre-built action templates, and broad HRIS connectors. It is designed for mid-market and enterprise teams that want survey data to feed directly into manager conversations. For PEOs, Culture Amp could support internal employee engagement surveys or client-facing feedback programs, but it is not a phone-calling service. It is a survey and analytics platform delivered via web and email. Pricing is custom, quoted per employee. The platform is known for its action-planning tools that help managers turn survey results into follow-up steps. If your PEO needs to conduct phone surveys with worksite employees, Culture Amp would need to be paired with a separate calling solution. It is best suited for PEOs that want a structured employee listening program for their own staff or for clients who need a survey platform, not for outbound calling campaigns.
Pros
- Strong manager workflow integration and action templates
- Broad HRIS connectors for data integration
- Configurable anonymity controls
- Good for continuous feedback programs
Cons
- Does not provide outbound phone calling for surveys
- Custom pricing may be high for small PEOs
- Focused on employee experience, not client or worksite employee phone surveys
Best for: PEOs that want a structured employee listening program for their own staff, with manager action planning and HRIS integration.
#6 QuestionPro — Free plan available; paid plans start at published tiered pricing (see website)
QuestionPro is a survey software platform with a versatile feature set for creating and distributing surveys. According to its website and third-party reviews, it offers AI-assisted survey creation, text analytics, and configurable anonymity settings. It supports engagement, pulse, 360, and exit surveys, and it integrates with common HRIS systems. For PEOs, QuestionPro can be a cost-effective survey tool for gathering feedback from employees or clients via web and email. It is not a phone-calling service, so phone-based survey campaigns would require a separate solution. QuestionPro offers a free plan and paid tiers, making it accessible for small teams. The platform has received positive ratings on review sites like Capterra and G2. If your PEO needs a flexible survey builder with AI assistance and doesn't require outbound calling, QuestionPro is worth considering. For phone surveys, you would need to pair it with a calling service like My AI Call Center or a traditional call center.
Pros
- AI-assisted survey creation saves time
- Free plan available for basic needs
- Configurable anonymity settings
- Positive user ratings on review sites
Cons
- Does not provide outbound phone calling for surveys
- Phone survey campaigns require a separate service
- Advanced features may require higher-tier plans
Best for: PEOs that need a flexible, affordable survey builder for web and email surveys, with AI assistance and HRIS integration.
Choosing the right survey and feedback calling solution for your PEO comes down to one question: do you need someone to make the calls, or do you need software to manage surveys you distribute yourself? Most survey platforms on this list are built for email and web surveys. They can design questions, collect responses, and produce reports, but they will not dial a worksite employee or a client contact. If your feedback program depends on phone conversations, especially with people who may not check email regularly, you need a calling service. My AI Call Center is the only option here that runs structured outbound calling campaigns against approved, permissioned lists, with compliance features like AI disclosure and keyword opt-outs built in. Pricing starts at 9¢ per connected minute, and the first campaign review is free. If you are a PEO that wants to run more useful feedback calls without building a bigger call center, start by planning a campaign at myaicallcenter.app. You will get a clear quote before launch and a straight answer on whether your list will support the campaign.
Frequently asked questions
What makes My AI Call Center different from the other tools on this list?
My AI Call Center is a managed outbound calling service, not survey software. You buy campaigns that its team runs for you, scoped around one clear goal and quoted before launch. It only calls approved, permissioned, or reviewed lists, and it checks list source and consent records before any campaign starts. That is different from survey platforms like SurveyMonkey or Qualtrics, which handle survey design and distribution but do not make phone calls. If your PEO needs phone-based feedback calls, My AI Call Center is built for that job.
Can I use My AI Call Center for PEO employee benefits surveys?
Yes. Surveys & Feedback is one of its core campaign types. You can use it to confirm benefits enrollment, check in on new hires at day 7 or day 30, gather feedback after open enrollment, or run compliance and health check-in calls. The service is designed for multi-location organizations, including clinics and healthcare settings, and it follows HIPAA-compliant communication standards on clinic pages. Campaigns run in approved windows, and outcomes are reported with disposition codes and per-call notes.
How does pricing work for My AI Call Center?
Calling starts at 9¢ per connected minute, tiered by volume. The rate is agreed before launch and does not move mid-campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you did not choose. The first campaign review is free, so you can see the full number before approving launch.
What kind of lists can My AI Call Center call?
Only approved, permissioned, or reviewed lists. The team checks list source and consent records before any campaign launches. Bought lists without clear permission records are flagged and, in most cases, declined. This is a deliberate policy: the service tells you plainly if the list will not support the campaign, before you spend anything. For PEOs, this matters because calling worksite employees about benefits or payroll requires proper consent and compliance with TCPA and state rules.
Do the survey platforms on this list make phone calls?
No. SurveyMonkey, Qualtrics, Culture Amp, and QuestionPro are survey software platforms. They support web, email, and sometimes SMS survey distribution, but they do not run outbound phone calling campaigns. If you need phone surveys, you would pair one of these platforms with a calling service like My AI Call Center or TeleDirect. TeleDirect is a call center service that does offer live-agent survey calls, but it is not a self-serve survey software platform.
How does My AI Call Center handle opt-outs and do-not-call requests?
Keyword opt-outs like STOP and REVOKE are honored immediately. DNC requests are respected across all campaigns and carried into client DNC records. Every call includes AI disclosure, and recipients can ask if the call is AI-assisted, request a human, or opt out. Recording is optional and only done with disclosure and consent. These features are built into the campaign setup, not added on later.
What reporting do I get from a My AI Call Center survey campaign?
You get a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests routed back to your team. Deliverables include a dispositioned contact list, outcome counts, routed follow-ups, a completion/coverage report, and opt-out and DNC logs. Hot transfers can go live to your team or land in your CRM. The reporting is designed to show what actually happened, not just how many calls were made.