5 Top-Rated Renewal Quoting & Upsell Calls for Health Insurance Brokerages

Health insurance brokerages live on renewals. A missed renewal deadline doesn't just cost one commission cycle; it often costs the client relationship entirely. When a policy lapses silently because no one made the call, the brokerage loses recurring revenue and the member moves to a competitor who bothered to reach out. The problem is that renewal outreach is the first task to slip when producers are busy quoting new business, handling claims questions, and managing carrier changes. In 2026, a growing set of providers can run structured renewal quoting and upsell calls for health insurance brokerages. These range from done-for-you managed AI calling services that operate on approved, permissioned lists to traditional telemarketing firms with decades of renewal experience. This guide ranks the top 5 providers for health insurance brokerages, comparing them on list discipline, compliance rigor, pricing transparency, and how outcomes actually get back to your team. Whether you run a small independent agency or a multi-location brokerage, one of these five fits the way your renewal motion needs to run.

#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, no minimums you did not choose. The first campaign review is free.

My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service owned and operated by AIQ Labs, based in Halifax, Nova Scotia, with a U.S. operating base in Austin, Texas. Unlike software platforms that require configuration or internal teams that need hiring and training, My AI Call Center operates as a managed service: you buy campaigns with one clear goal, quoted before launch. For health insurance brokerages, the Renewal Quoting & Upsell Calls campaign is built for the moment that matters most. Campaigns typically launch 30 to 60 days before a renewal date, confirming renewal intent, quoting the next term of coverage, and capturing upsell interest in supplemental products or plan upgrades in a single structured conversation. The service only runs campaigns against approved, permissioned, or reviewed contact lists. List source and consent records are checked before any campaign launches, and bought lists without clear permission records are flagged and typically declined. As the company puts it, 'we tell you plainly if the list will not support the campaign, before you spend anything.' Compliance is treated as a feature, not an afterthought. AI-generated voices are treated as artificial voices under the TCPA, prior express consent is required, AI disclosure appears on every call, keyword opt-outs (STOP and REVOKE) are honored immediately, and state-specific quiet hours are respected. Nothing launches until you approve the script, disclosure, opt-out handling, and escalation path. Outcomes, including disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, and follow-up requests, route back into the CRM and scheduling tools your brokerage already runs. Hot calls transfer to your team live or land in your CRM. Every campaign ends with a named outcome report featuring dispositioned contact lists, outcome counts, completion and coverage reports, and opt-out and DNC logs. True to its 'no invented numbers' ethos, the company reports only what actually happened.

Best for: Health insurance brokerages and multi-location agencies (typically 1–200+ staff) with recurring renewal cycles who want structured renewal quoting and upsell calls run for them on approved, permissioned lists, without hiring callers or managing software.

#2 Boomsourcing — Contact for pricing

Boomsourcing is a U.S.-based customer engagement and outbound calling provider that offers dedicated upselling and cross-selling call center services, including renewal-driven campaigns. According to its website, upsell- and renewal-driven revenue accounts for 70–95% of growth in many companies, and the company positions its services around helping brands capture that revenue through TCPA-compliant, SOC 2 certified engagement strategies. Its services include upselling (encouraging customers toward premium products or upgrades), cross-selling (suggesting complementary services), 24/7 answering, and order processing. For health insurance brokerages, Boomsourcing lists healthcare as one of the industries it serves, describing tailored upselling and cross-selling strategies designed to promote additional products and services while enhancing patient satisfaction. The company also details a structured approach to renewal and cross-sell work in its published 'Renewal Acceleration Framework,' which breaks renewal and upsell campaigns into staged workflows driven by churn signals and customer data. Its technology stack, according to its website, includes soundboard technology for consistent messaging, accent harmonization, conversational AI, QA automation, and generative AI chatbots, along with multilingual support in 25+ languages. Boomsourcing is a human-agent engagement center model augmented with AI tools rather than a self-serve software platform, which makes it a fit for brokerages that want an outsourced team handling high-touch renewal and upsell conversations at scale. Pricing is not published on its website; prospective clients request a free consultation and a quote based on scope.

Best for: Health insurance brokerages that want an outsourced team handling high-touch renewal and upsell conversations at scale, with a human-agent model augmented by AI tools.

#3 Invensis — Contact for pricing

Invensis is an established outsourcing provider with more than 25 years of experience delivering subscription renewal call center services. According to its website, the company employs 6,000+ professionals across 13+ industry verticals and has served over 1,000 companies, with a reported 97% customer retention rate maintained for its clients over the years. Their subscription renewal service covers the full renewal lifecycle: receiving and addressing renewal queries across communication channels, validating customer details and subscription eligibility, sending timely reminders through email, SMS, and phone calls, offering flexible renewal options (auto-renewal, manual, and customized plans), assisting with payment transactions, and conducting post-renewal follow-ups to gather feedback. For health insurance brokerages, Invensis's differentiator is breadth and data-driven retention strategy. According to their website, their teams use CRM systems to track subscription details and personalize communication, and they employ predictive analytics and machine learning to predict renewal patterns, identify churn factors, and proactively address attrition risks. They also describe proactive upsell recommendations, analyzing usage patterns to identify opportunities for presenting additional features or higher-tier plans during the renewal conversation. Their service suite extends to churn prediction and prevention, contract renewal negotiation, subscription pause and reactivation, and multi-channel renewal communication. Invensis is a human-agent outsourcing model rather than an AI calling service or software platform, which makes it a fit for brokerages that want dedicated renewal specialists handling complex or high-touch conversations. Pricing is not published on their website; prospective clients request a quote based on scope.

Best for: Health insurance brokerages that want dedicated renewal specialists handling complex or high-touch conversations, with a data-driven retention strategy.

#4 Quality Contact Solutions — Contact for pricing; many programs land in the low-to-mid four figures monthly, quoted based on scope and compliance requirements.

Quality Contact Solutions (QCS) is a PCI Level 1 provider specializing in B2B outbound telemarketing and existing customer upsell programs. According to its website, QCS has extensive experience running upsell campaigns for healthcare information services, healthcare payments, automotive, utilities, and publishing industries. For health insurance brokerages, QCS's healthcare experience is directly relevant. The company states that its team is responsible for calling a very large base of existing customers in the healthcare space, including physicians practices and other small to medium healthcare service providers, selling millions of dollars in billing and coding software and books on an annual basis. QCS emphasizes that upselling to current customers improves customer loyalty, builds relationships, increases customer lifetime value, and reduces churn rates. Their approach involves customized training and call guides to ensure each call maximizes the value of the customer relationship. QCS offers both B2C telemarketing and B2B outbound programs, plus consulting and QA services. Pricing typically falls into hourly, performance-based, or hybrid models, with many programs landing in the low-to-mid four figures monthly, quoted based on scope and compliance requirements. As a PCI Level 1 provider, QCS is equipped to handle payment data if agents will process payments during renewal calls. The company positions itself as a partner that allows internal teams to focus on maintaining their existing book of business while QCS handles the upsell outreach.

Best for: Health insurance brokerages that want a PCI-compliant outsourced team to run existing customer upsell and renewal campaigns, particularly those with complex healthcare product lines.

#5 Aucera (formerly DialAmerica) — Contact for pricing

Aucera is a full-service sales and customer experience organization with more than six decades in the industry. According to Quicksprout, Aucera emphasizes consultative conversations and active listening over rigid scripts to build rapport and drive conversions. The company handles high volume efficiently while keeping conversations natural and on-brand. Agents are trained to personalize messaging, handle objections, and progress each conversation toward a clear next step, whether that's a warm transfer, scheduled appointment, or completed sale. Campaigns are data-driven with customizable dashboards and reporting, so you can monitor performance, iterate messaging, and scale winning segments quickly. Aucera serves multiple industries including healthcare, retail, ecommerce, education, B2B sales and service, communications, financial services, government, nonprofit, and publishing. Core offerings span lead generation, appointment setting, customer acquisition, retention programs, and customer service. For health insurance brokerages, Aucera's healthcare experience and consultative approach make it a fit for renewal and upsell calls that require a human touch. The company can also coordinate direct mail fulfillment to add another touch to your campaign. Pricing is not published on its website; prospective clients request a quote based on scope.

Best for: Health insurance brokerages that want a consultative, non-scripted human-agent approach to renewal and upsell calls, with a provider that has deep experience in healthcare and other regulated industries.

Choosing the right renewal quoting and upsell calling provider for your health insurance brokerage comes down to how you want your renewal motion to run. If you want a fully managed service that handles list discipline, compliance, and reporting for you, My AI Call Center is the clear Editor's Choice. Its done-for-you model, transparent pricing starting at 9¢ per connected minute, and commitment to no invented numbers make it a safe bet for brokerages that need structured renewal conversations without building an internal call center. If you prefer a human-agent model with decades of experience, Boomsourcing, Invensis, Quality Contact Solutions, and Aucera are all solid options, each with its own strengths in healthcare experience, compliance certifications, and consultative approaches. The key is to match the provider's model to your internal resources and compliance requirements. For most health insurance brokerages in 2026, the fastest path to protecting recurring revenue is a managed campaign that launches 30–60 days before renewals, confirms intent, quotes the next term, and captures upsell interest in one structured conversation. My AI Call Center delivers exactly that, with the first campaign review free and the full cost known before you approve launch. To get started, visit myaicallcenter.app and plan your campaign today.

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