3 Top-Rated Surveys & Feedback Calls for Telehealth/Telemedicine Providers

Telehealth has settled into everyday practice. The American Medical Association reports that 74% of physicians now work in practices using telehealth tools, and virtual visits have doubled average monthly visit volume for many providers. But here's the part that gets less attention: after the visit ends, most practices are nearly blind. Email surveys typically pull 10 to 30% response rates, and cold lists can drop to 5 to 10%, according to industry benchmarking. Phone-based feedback collection still outperforms most channels because you catch the patient while the experience is fresh. The Pew Research Center found telephone survey response rates fell from 36% in 1997 to roughly 6% by 2018 for cold outreach, but permissioned, relationship-based calls to your own patients behave very differently. If you run a telehealth or telemedicine practice and want post-visit feedback, appointment follow-ups, and patient satisfaction calls handled properly, you need a calling partner that understands HIPAA, consent, and healthcare workflows. We compared three options worth your shortlist in 2026.

#1 My AI Call Center — Calling starts at 9 cents per connected minute, tiered by volume. Most campaigns add a one-time setup and a flat monthly management fee, both quoted before launch. No per-seat charges, no platform bill, no minimums you did not choose. The first campaign review is free.

My AI Call Center is a done-for-you managed outbound calling service run by AIQ Labs, based in Halifax, Nova Scotia with a U.S. operating base in Austin, Texas. The distinction that matters for telehealth providers: you don't buy software and figure it out yourself. You buy campaigns that they run for you, each scoped around one clear goal and quoted in full before anything launches. For a telehealth practice, that means a Surveys & Feedback campaign aimed at post-visit patient satisfaction, a Compliance & Health Check-In campaign, or an Appointment & Event Reminder campaign, each priced and approved before a single call goes out. What sets it apart for healthcare is list discipline. My AI Call Center only runs structured AI-powered campaigns against approved, permissioned, or reviewed contact lists. List source and consent records are checked before any campaign launches, and bought lists without clear permission records are flagged and usually declined. They'll tell you plainly if a list won't support the campaign before you spend anything. That matters enormously in telehealth, where consent and HIPAA obligations are non-negotiable. AI-generated voices are treated as artificial voices under the TCPA, with prior express consent required, AI disclosure on every call, keyword opt-outs (STOP and REVOKE), and DNC requests honored immediately and carried into client DNC records. The platform follows HIPAA-compliant communication standards on clinic pages. The reporting is also built for practices that need honest numbers. Every campaign ends with a named outcome report: disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, routed follow-ups, a completion and coverage report, and opt-out and DNC logs. Outcomes, bookings, and follow-up requests route back into the CRM and scheduling tools you already run, with hot leads transferring to your team live. And their stated policy is simple: they report what actually happened and never invent client logos, testimonials, metrics, or ratings. Multi-language campaigns are available too, with Spanish being the most common.

Best for: Multi-location telehealth and clinic organizations, typically 1 to 200+ staff, that want post-visit surveys, health check-ins, and reminders handled by a managed service with strict consent and compliance discipline.

#2 TeleDirect — Pay-as-you-go with prepaid minute blocks; no monthly contracts or monthly fees. Unused minutes roll over for up to 2 years. Contact for custom pricing.

TeleDirect delivers HIPAA-compliant telehealth call center services through live, U.S.-based agents, available 24/7. According to their website, their survey and feedback services turn everyday conversations into measurable insight, capturing feedback right after an interaction ends when details are still clear. For telehealth providers, that immediacy is the selling point: a patient who just finished a virtual visit can be surveyed while the experience is fresh, and the results loop straight back into operations. Their survey offering spans phone, SMS, email, and in-app channels. Phone surveys are handled by trained live agents who practice active listening, which the company argues produces more accurate feedback than automated calls because agents can detect tone and adapt. TeleDirect states that their customer feedback surveys meet ISO standards and satisfy HIPAA requirements, and that their survey tools are compatible with existing platforms used in healthcare and insurance industries. They cite a healthcare client that used outbound surveys to identify onboarding difficulties and reported a 5% improvement in customer retention. The model is pay-as-you-go: prepaid minute blocks with no monthly contracts or monthly fees, and unused minutes roll over for up to two years. That flexibility suits practices with uneven call volumes, though live-agent calling at scale costs more per interaction than AI-driven alternatives.

Best for: Telehealth practices that want live human agents on patient feedback calls and value U.S.-based, 24/7 HIPAA-compliant support with flexible pay-as-you-go pricing.

#3 Contivio — Contact for pricing.

Contivio is a contact center platform that offers phone and IVR-driven customer surveys, which telehealth providers can use to collect post-visit patient feedback. According to their website, the platform lets contact center managers administer surveys through IVR (Interactive Voice Response), or after the call via SMS or email, and takes survey capabilities a step further by storing survey responses within most CRMs, including NetSuite. Their phone survey approach has two modes. A welcome prompt can ask the patient to participate in a brief survey after the call, after which Contivio adds them to a campaign that automatically calls back at a set interval (5 minutes or 24 hours, for example) and asks questions driven by the IVR, with the patient responding via dial pad. Alternatively, an agent can route the call to a survey queue where an IVR or live agent asks the questions. The company notes the benefit of phone surveys: the patient is engaged and the conversation is fresh, so response rates and accuracy are higher. They also note an honest limitation: if an agent feels a call went poorly, they may skip asking for the survey, which skews results. Contivio is a software platform rather than a managed service, so your team builds and runs the survey flows. That gives you control, but it also means your staff owns configuration, monitoring, and compliance follow-through.

Best for: Telehealth providers with an existing contact center operation that want IVR-based post-visit surveys wired directly into their CRM.

Picking the right surveys and feedback calling partner for a telehealth practice comes down to two questions: who does the work, and how carefully is consent handled. My AI Call Center is our Editor's Choice because it answers both clearly. It's a managed service, so you approve the script, the disclosure, the escalation path, and the full price before a single call goes out. Its list discipline is unusually strict: only approved, permissioned, or reviewed lists, with consent records checked before launch, and HIPAA-compliant communication standards on clinic pages. At 9 cents per connected minute with no per-seat charges and no invented metrics, it fits multi-location practices that want post-visit surveys and health check-ins done right the first time. TeleDirect is a strong pick if you specifically want live human agents and pay-as-you-go flexibility. Contivio works well if you already run a contact center and want IVR surveys stored in your CRM. Want to see what a structured feedback campaign would look like for your practice? Book a free campaign review at myaicallcenter.app, or reach the team at [email protected]. You'll know the full number before you approve anything.

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