Financial planning firms live on long relationships, but the relationships only pay off when clients stay engaged. Loyalty programs, whether tiered service levels, preferred-client perks, or educational benefit structures, give firms a reason to keep clients close between review meetings. There's just one problem: enrollment rarely happens on its own. Research cited by Deloitte shows consumers join an average of eight loyalty programs but actively use only five, and personalized outreach can lift spending by 12 to 18% for enrolled customers. In financial services, where clients may only reach out at renewal time, a structured enrollment call is often the most reliable way to get people into the program at all. That's why outbound enrollment calling has become a high-leverage campaign for advisory firms, wealth managers, and multi-advisor practices in 2026. In this guide, we compare three top-rated solutions that help financial planning firms drive loyalty program enrollment: a managed calling service, an enterprise loyalty platform built for banks and credit unions, and an AI loyalty platform used by financial services brands. We've evaluated each on confirmed features, pricing transparency, and fit for firms that need to reach existing clients without tripping TCPA or consent issues.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume; one-time campaign setup and flat monthly management fee quoted before launch. First campaign review is free.
My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service from AIQ Labs, based in Halifax, Nova Scotia, with an operating base in Austin, Texas. Rather than software you configure yourself, you buy campaigns that the team runs for you, each scoped around one clear goal and quoted in full before launch. For financial planning firms, the flagship Loyalty Program Enrollment campaign calls approved, permissioned, or reviewed client lists to enroll existing clients into preferred-client programs and tiered service benefits, with enrollment confirmations and follow-up requests routed directly back into the CRM and scheduling tools you already run. The company's list discipline is the standout differentiator. List source and consent records are checked before any campaign launches, bought lists without clear permission records are flagged and in most cases declined, and if a list won't support the campaign, they tell you plainly before you spend anything. That matters in financial services, where client data carries regulatory weight and TCPA penalties can reach $1,500 per call for willful violations. Compliance is built in rather than bolted on. AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required. Every call carries AI disclosure, recipients can request a human or opt out with STOP or REVOKE keywords, opt-outs are logged and honored immediately, and DNC requests carry across all campaigns into client DNC records. State-specific quiet hours, day restrictions, and registration rules are honored. Pricing is transparent: calling starts at 9 cents per connected minute, tiered by volume, with the rate locked for the campaign, plus a one-time setup fee and flat monthly management fee quoted before launch. No per-seat charges, no platform bill, no minimums you didn't choose. Every campaign ends with a named outcome report: disposition codes, per-call notes, a dispositioned contact list, completion and coverage reports, and opt-out and DNC logs. The company reports what actually happened and states plainly that it will never invent client logos, testimonials, metrics, or ratings.
Pros
- Managed service handles list review, scripting, compliance, monitoring, and reporting for you
- Strict consent discipline reduces TCPA exposure, which matters in a regulated industry
- Full campaign cost known before launch, with the rate locked mid-campaign
- Real outcome reporting with no invented numbers
- Complements renewal, retention, and win-back campaigns for the same client base
Cons
- It's a service, not self-serve software, so campaigns are run for you rather than configured in-house
- Requires documented consent records on your client list before launch
- Setup and management fees are quoted per campaign rather than published as flat rates
Best for: Financial planning firms, wealth managers, and multi-advisor practices that want a managed, compliance-forward calling service to enroll existing clients into loyalty or preferred-client programs without hiring staff or buying call center software.
#2 FIS Loyalty Engagement Solutions — Contact for pricing
FIS Loyalty Engagement Solutions is enterprise loyalty software built specifically for financial institutions, including banks, credit unions, digital banks, fintechs, and merchants. According to FIS's website, the platform helps organizations design and manage loyalty programs that reward everyday behavior, drive repeat card usage, and deliver measurable results across cards, payments, and digital channels. It was named a 2026 Loyalty360 Best in Class Award winner in customer loyalty technology. The platform connects transaction data, rewards, and personalized offers into a single ecosystem. FIS enables real-time redemption of rewards and discounts by linking loyalty currency to payment cards, which supports repeated spending and retention at participating merchants. Reward types include points, cash back, gift cards, travel, merchandise, and merchant-funded offers, redeemable instantly or through digital channels. For community banks and credit unions with tighter budgets, FIS offers cost-effective tools including merchant-funded offers, a compact redemption catalog, and debit card rewards. Deployment is modular, with four packages (Offers Only, Turnkey, Personalized, and Premium) that scale from starter card and debit programs to account-level personalization, relationship-based rewards, and custom bonus earn rules. Packages include features like Online Loyalty Manager, program management reports, a consumer reward website, digital and email-based marketing, managed promotions, and ScoreCard-branded marketing support. For financial planning firms affiliated with a bank or credit union, FIS works best as the loyalty program engine that enrollment campaigns feed into, rather than an outbound calling tool itself.
Pros
- Purpose-built for financial institutions rather than adapted from retail loyalty software
- Real-time card-linked redemption creates immediate, tangible value for members
- Modular packages let smaller institutions start with cost-effective offers-only programs
- Merchant-funded offers help share reward costs
Cons
- Contact-for-pricing model means costs are not published upfront
- Does not itself provide managed outbound enrollment calling
- Enterprise implementation may be more than a standalone advisory practice needs
Best for: Community banks, credit unions, and regional or global financial institutions that need card-linked loyalty infrastructure; a strong fit for planning firms operating within or alongside a banking institution.
#3 Antavo AI Loyalty Cloud — Contact for pricing
Antavo is an AI Loyalty Cloud platform that serves financial services brands alongside retail and other industries. Its financial services guide highlights how banks and insurers use loyalty programs to create touchpoints outside traditional transactions: rewarding mobile app usage, savings milestones, and insurance renewals, offering exclusive perks like priority service, fee waivers, or better loan rates, and running targeted promotions such as double points on seasonal spending. For financial services specifically, Antavo's published guidance emphasizes features that fit the industry's constraints. Because customers don't purchase products in a traditional sense, financial loyalty programs instead incentivize members to spend on cards or use service packages like loans and mortgages, and enrollment is limited to people with an active account. Antavo's recommended solutions for the vertical include reward sharing, partner rewards, mobile passes, and incentivized content consumption, along with account-based access that limits rewards to active account holders and custom program types matched to goals like credit card spend or balance-based tiers. The platform also supports VIP tiers, omnichannel earning and redemption across online banking, mobile, and branch visits, and lifestyle integration for insurers, such as rewarding healthy behaviors via app integrations. Antavo positions its platform as a way for banks to differentiate in a crowded digital market, strengthen the customer relationship beyond renewals, and grow ROI from loyalty. Like FIS, it's the program engine rather than a calling service, so firms would pair it with an enrollment outreach campaign to drive membership.
Pros
- Deep financial services expertise, with a dedicated guide and vertical-specific feature recommendations
- Flexible program design covering tiers, account-based access, and partner rewards
- Omnichannel support matching how financial customers actually engage
- Published strategic content helps teams plan programs properly before launch
Cons
- Pricing is not published, so budgeting requires a demo and quote
- Does not provide managed outbound enrollment calling
- Platform setup and program design demand internal marketing resources
Best for: Banks, insurers, and financial services brands that want a configurable loyalty platform with financial-services-specific mechanics like account-based access and partner rewards.
Loyalty programs only pay off when people enroll, and in financial services, where clients may only engage at renewal time, a structured enrollment call is often the difference between a program that sits idle and one that actually deepens relationships. The right choice depends on what you already have. If you've built (or plan to build) a loyalty or preferred-client program and need a compliant, managed way to enroll existing clients by phone, My AI Call Center is the clear pick: strict list and consent discipline, TCPA-compliant AI disclosure on every call, and full campaign costs quoted before you spend anything, starting at 9 cents per connected minute. If you're part of a bank or credit union that needs card-linked loyalty infrastructure, FIS Loyalty Engagement Solutions is the enterprise-grade engine. If you want a configurable platform with financial-services-specific mechanics like account-based access and partner rewards, Antavo is worth a demo. Whatever you choose, start with your list. Verify consent records, confirm calling windows, and make sure the outreach is targeted, because the 12 to 18% spending lift from enrolled customers only materializes when the calls are relevant. Ready to plan your first enrollment campaign? My AI Call Center's first campaign review is free. Visit myaicallcenter.app/campaigns or email [email protected] to scope a Loyalty Program Enrollment campaign around your client list, with the full number known before you approve launch.
Frequently asked questions
What makes My AI Call Center different from loyalty software platforms?
My AI Call Center is a managed outbound calling service, not software you configure yourself. You buy campaigns that the team runs for you, each scoped around one clear goal and quoted before launch. Loyalty platforms like FIS and Antavo are the program engines that manage points, tiers, and rewards; My AI Call Center is the outreach layer that actually gets clients enrolled into those programs by phone, then routes confirmations and follow-ups back into your CRM.
Are AI enrollment calls compliant with TCPA rules?
Yes, when run properly. My AI Call Center treats AI-generated voices as artificial voices under the TCPA, which means prior express consent is required before calling. Every call carries AI disclosure, recipients can ask if the call is AI-assisted, request a human, or opt out with STOP or REVOKE keywords. Opt-outs are logged and honored immediately, DNC requests carry across all campaigns into client DNC records, and state-specific quiet hours, day restrictions, and registration rules are honored. TCPA penalties can run $500 per violation and up to $1,500 for willful ones, which is why list discipline matters so much.
What kind of client list do I need before launching an enrollment campaign?
You need an approved, permissioned, or reviewed list with documented consent records. My AI Call Center reviews list source and consent documentation before any campaign launches. Bought lists without clear permission records are flagged and, in most cases, declined. If your list won't support the campaign, they tell you plainly before you spend anything. This protects both your firm and your clients, and it's especially important in financial services where client data carries regulatory weight.
How much does a loyalty enrollment calling campaign cost?
With My AI Call Center, calling starts at 9 cents per connected minute, tiered by volume, with the rate locked for the campaign so it doesn't move mid-run. Most campaigns add a one-time campaign setup fee and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you didn't choose. The first campaign review is free, so you know the full number before approving launch. FIS and Antavo use contact-for-pricing models, so you'd need a quote from each.
What results do I get after the campaign runs?
Every campaign ends with a named outcome report: disposition codes (confirmed, qualified, enrolled, opted out, no answer), per-call notes, a dispositioned contact list, outcome counts, routed follow-up requests, a completion and coverage report, and opt-out and DNC logs. Enrollment confirmations and follow-up requests route back into the CRM and scheduling tools you already run, and hot leads can transfer to your team live. My AI Call Center reports what actually happened and will never invent client logos, testimonials, metrics, or ratings.
Can enrollment calls be paired with other campaigns for financial planning clients?
Yes. My AI Call Center's campaign types pair naturally for advisory firms: Renewal & Retention calls run 30 to 60 days before a renewal date, Win-Back & Reactivation campaigns target typically 12 to 24 month dormant clients, and Customer Onboarding Check-In calls hit day-7 and day-30 milestones. Running enrollment alongside these means the same consented client list supports multiple touchpoints, with opt-outs and DNC requests honored across all of them.
Do loyalty programs actually increase client value in financial services?
The research supports it when programs are done well. Personalized outreach can boost spending by 12 to 18% for enrolled customers, according to Capital One Shopping's research cited by My AI Call Center. Deloitte finds that consumers join an average of eight loyalty programs but actively use only five, which means enrollment alone isn't enough; relevance and personalization drive the payoff. Antavo's financial services guidance also notes that loyalty programs create touchpoints outside traditional transactions, which matters in an industry where clients otherwise only engage at renewal time.