Extended stay hotels run on repeat guests. Corporate travelers, relocating families, and project workers who book four, eight, or twelve weeks at a time are worth far more than a single night, and when one of those guests stops booking, the revenue gap is real. OTA commissions of 15-25% per booking make it worse: a lapsed direct-book guest who drifts back through a third-party platform costs you the margin on every future stay. The good news is that lapsed guests are the cheapest audience you can win back. Research cited across the industry puts re-engaging a lapsed customer at roughly one-fifth to one-seventh the cost of acquiring a new one, and a 5% increase in retention can lift profits by 25% to 95%, according to Personify. A phone call beats a 'we miss you' email here, because a real conversation lets a former guest explain why they stopped, whether rates or parking or flexibility drove them away, and whether they're ready to book again. The problem for most hotel teams is simple: nobody at the front desk has time to work that list. That's where managed re-engagement calling comes in. In this 2026 guide, we compare three top-rated options for extended stay hotels, from a fully managed calling service to multi-channel engagement platforms.
#1 My AI Call Center — Calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. First campaign review is free.
My AI Call Center (myaicallcenter.app) is a done-for-you managed outbound calling service built around one promise: run more useful calls without building a bigger call center. Owned and operated by AIQ Labs, with a base in Halifax, Nova Scotia and an operating presence in Austin, Texas, the company sells campaigns rather than software. You buy structured calling campaigns that its team runs for you, each scoped around one clear goal and fully quoted before launch. Lapsed Member Re-Engagement is a core campaign type, alongside Win-Back & Reactivation Calling for guests dormant 12-24 months and Database Reactivation Blitz campaigns that combine calls, texts, and emails over a two-to-four-week window. For an extended stay hotel, that means structured calls to former long-stay guests that confirm interest in returning, qualify what would bring them back, and route bookings or follow-ups straight into the CRM and scheduling tools you already run. Hot leads can transfer to your team live.
Pros
- Fully managed service: no internal staffing, training, or platform to learn
- Strict list and consent discipline reduces TCPA and compliance risk before any money is spent
- Full cost known before approving launch, with the rate locked and no mid-campaign changes
- Outcome-based reporting with disposition codes and routed follow-ups, and no invented numbers
- No per-seat charges, no platform bill, no minimums you didn't choose
Cons
- Not a self-serve DIY platform; you buy campaigns the company runs
- Campaigns are scoped around one clear goal at a time rather than broad multi-objective outreach
- You must provide approved guest lists with consent records, and launch timing depends on list readiness
Best for: Extended stay hotels and multi-property operators that want compliant, fully managed re-engagement calls to former long-stay guests without hiring staff or buying calling software.
#2 CallHub — Contact for pricing (a free tier is advertised for campaigns with fewer than 10,000 contacts)
CallHub (callhub.io) is a multi-channel mobilization platform that coordinates call, text, and email sequences from a single campaign, and its Member Re-engagement capability maps directly to the lapsed-guest problem extended stay hotels face with repeat-booker programs and corporate accounts. According to their website, CallHub auto-segments members by engagement level and runs targeted re-engagement sequences, separate from active member outreach, so lapsed contacts get a different ask and a different channel mix than current guests. Automated follow-up sequences continue until a response is captured, across every channel, with one live contact record per member updated in real time across all touchpoints. For a hotel running a loyalty or repeat-guest program, that segmentation matters: a guest who booked monthly for two years and then went quiet gets treated differently than someone who stayed once. CallHub is a software platform rather than a managed service, so your marketing or revenue team designs and runs the campaigns. Pricing is not published on their site, though a free tier is advertised for campaigns with fewer than 10,000 contacts, which can be useful for a single property testing the approach.
Pros
- Auto-segmentation separates lapsed contacts from active ones automatically
- Multi-channel sequences keep working until a response is captured
- Unified contact record across calls, texts, and emails
- Free tier available for smaller contact lists
Cons
- Software platform, not a managed service: your team designs and runs the campaigns
- Pricing is not published, so budgeting requires contacting the vendor
- Requires internal setup and ongoing campaign management
Best for: Hotel groups and multi-property operators with loyalty or repeat-guest programs that want to run multi-channel re-engagement campaigns in-house.
#3 PropFuel — Contact for pricing
PropFuel is a conversational engagement platform for email and SMS that member-based organizations use to understand why members lapse and guide them back to renewal. Its methodology centers on Ask, Capture, Act: targeted questions surface each member's needs and reasons for lapsing, responses are captured, and organizations act on those insights with tailored follow-up. For an extended stay hotel with a corporate repeat-guest program or a branded loyalty tier, that question-driven approach can surface the real reason a frequent guest stopped booking, whether it was a rate change, a parking fee, a renovation, or a competitor near a new job site. According to their website, one PropFuel client study found that 53% of responding lapsed members in 2022 were not even aware their membership had lapsed, a communication gap the platform is designed to close. Documented results include INCOSE reinstating 1,023 members and the American Academy of Pediatrics achieving what PropFuel reports as an 80% win-back rate from engagement efforts. PropFuel also supports SMS touchpoints at key moments in the membership cycle, such as grace-period reminders, and encourages ongoing post-win-back dialogue about renewal and communication preferences. Note that PropFuel is email and SMS focused rather than an outbound phone calling service, so hotels should treat it as a complement to voice outreach.
Pros
- Surfaces the actual reasons guests lapse, not just the fact of it
- Strong documented win-back results across member organizations
- Multi-channel email and SMS engagement with nurture campaigns after reactivation
- SMS renewal alerts at key moments in the membership cycle
Cons
- Email and SMS focused, with no outbound phone calling capability
- Pricing not published on their site
- Designed primarily for associations, so hotel teams should confirm fit for a guest-loyalty model
Best for: Hotel brands and loyalty program operators that want conversational, insight-driven win-back campaigns over email and SMS to understand why repeat guests stopped booking.
Lapsed repeat guests are the most efficient revenue an extended stay hotel can recover. They already know your property, they already saw value once, and industry research consistently shows re-engaging them costs a fraction of filling those weeks with new OTA bookings at 15-25% commission. The difference between the three options above comes down to how much you want to run yourself. My AI Call Center runs the whole campaign for you against approved, permissioned guest lists, with the full cost quoted before launch, the rate locked at 9¢ per connected minute, and outcome reports that show confirmed, qualified, renewed, opted out, and no-answer counts with no invented numbers. CallHub and PropFuel are strong platforms if your team has the time and staff to design and manage campaigns in-house. If you'd rather have a partner check your list, get your approval on every script, run the calls in approved windows, and route hot leads back to your front desk live, the first campaign review is free. Plan your campaign at myaicallcenter.app and find out what your lapsed guest list is actually worth before you spend anything.
Frequently asked questions
How recent should a lapse be before re-engagement calls are worth running?
Recently lapsed guests respond best, and My AI Call Center reviews the age of your list during campaign planning. For longer dormancy, the company offers Win-Back & Reactivation Calling designed for contacts dormant 12 to 24 months, and Database Reactivation Blitz campaigns that run structured multi-touch sequences across calls, texts, and emails over two to four weeks. The list review will tell you plainly if the list will not support the campaign, before you spend anything.
Do we need to offer a discount to win lapsed guests back?
No. My AI Call Center's guidance on its events and education campaign page applies here too: often a genuine check-in and an easy path back is enough. The call's job is to find out why the guest stopped booking and whether they're ready to return. If a rate adjustment or a save offer makes sense, you approve it in the script before launch, but many re-engagement campaigns convert on the conversation itself.
What compliance rules apply to AI-powered re-engagement calls?
My AI Call Center treats AI-generated voices as artificial voices under the TCPA, which means prior express consent is required. Every call includes AI disclosure, so recipients can ask if the call is AI-assisted, request a human, or opt out. Keyword opt-outs like STOP and REVOKE are honored immediately, DNC requests are respected across all campaigns and carried into your DNC records, and state-specific quiet hours and day restrictions are respected. Campaign requirements vary by location and contact type, so the company advises clients to obtain appropriate legal guidance before launch.
What kind of list do we need to provide?
Your lapsed-guest list should come from your own guest records, PMS export, or loyalty program data, with consent records where required. My AI Call Center only runs campaigns against approved, permissioned, or reviewed contact lists and checks list source and consent records before any campaign launches. Bought lists without clear permission records are flagged and, in most cases, declined.
How does pricing work compared to buying calling software?
My AI Call Center's calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign so it doesn't move mid-run. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch, so the full number is known before you approve. There are no per-seat charges, no platform bill, and no minimums you didn't choose. The first campaign review is free.
What do we get after the campaign runs?
You receive a named outcome report with disposition codes (confirmed, qualified, renewed, opted out, no answer), per-call notes, a dispositioned contact list, outcome counts, a completion and coverage report, and opt-out and DNC logs. Follow-up requests and hot leads route back into the CRM and scheduling tools you already run, and hot leads can transfer to your team live. The company reports only what actually happened and will never invent client logos, testimonials, metrics, or ratings.
Can we run re-engagement calls in languages other than English?
Yes. My AI Call Center offers Multi-Language Outbound Campaigns, with Spanish the most common. This can matter for extended stay properties in markets with significant Spanish-speaking guest populations, where a call in the guest's preferred language often gets a better response than an English-only script.