Surveys & Feedback Calls Solutions for Sales & Marketing Leaders

{"faqs":[{"answer":"Yes — Surveys & Feedback is one of our core campaign types, and win-loss feedback fits it well. The key requirement is list discipline: your list must be approved, permissioned, or reviewed, with consent records we can verify before launch. If the list won't support the campaign, we tell you plainly before you spend anything.","question":"Can you run win-loss survey calls on our lost-deal contact list?"},{"answer":"Connecting your systems is a standard step in our process. Outcomes, bookings, and follow-up requests route back into the CRM and scheduling tools you already run. Hot leads transfer to your team live or land in your CRM, and you receive a dispositioned contact list, outcome counts, per-call notes, and a completion and coverage report.","question":"How do feedback call results get back into our CRM?"},{"answer":"AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required. We honor state-specific quiet hours, day restrictions, and registration rules, include AI disclosure on every call, support keyword opt-outs STOP and REVOKE, and carry DNC requests across all campaigns into your DNC records. Requirements vary by location, industry, and consent status, so we recommend obtaining appropriate legal guidance before launch.","question":"What compliance rules apply to AI survey calls in the US?"},{"answer":"It starts with a free campaign review built around one clear goal. From there we review list source and consent records, connect your systems, and get your approval on the script, disclosure, opt-out handling, and escalation path — nothing launches until you approve. Once live, calls run in approved windows and outcomes are monitored in real time.","question":"How fast can a survey campaign go live?"},{"answer":"Survey software still leaves you building scripts, staffing calls, and running the campaign yourself. We're a managed service — you buy campaigns that we run for you, with the full number known before you approve launch. There are no per-seat charges, no platform bill, no minimums you did not choose, and calling starts at 9¢ per connected minute with the rate locked for the campaign.","question":"Why choose a managed calling service over buying survey software?"}],"steps":[{"step":"1","title":"Free Campaign Review","gradient":"from-orange-500 to-red-500","description":"Start with the goal: what do you need the feedback call to accomplish? We scope one clear outcome and quote the whole campaign before anything launches."},{"step":"2","title":"List, Consent & Script Approval","gradient":"from-yellow-500 to-orange-500","description":"We review your list source and consent records, then build the script, disclosure, opt-out handling, and escalation path. Nothing launches until you approve."},{"step":"3","title":"Launch & Route Outcomes","gradient":"from-green-500 to-emerald-500","description":"Calls run in approved windows, outcomes are monitored in real time, and your team receives a dispositioned contact list, outcome counts, routed follow-ups, and completion and coverage reports."}],"ctaText":"Plan My Campaign — Get Your Survey & Feedback Campaign Quoted Before Launch","eyebrow":"Survey & Feedback Calls","benefits":[{"icon":"Target","title":"Candid Input at Call-Center Scale","gradient":"from-emerald-500 to-teal-500","description":"Deploy structured survey calls to permissioned lists to capture candid feedback from lost deals and at-risk customers, with outcomes routed directly into your CRM using disposition codes like 'qualified,' 'renewal intent,' or 'opted out' for immediate follow-up by your sales or customer success teams.","proof_point":"Win rates increase by 5+ points with win-loss analysis (Clozd)"},{"icon":"TrendingUp","title":"Feedback That Feeds Retention","gradient":"from-green-500 to-blue-500","description":"Run renewal feedback campaigns 30–60 days before contract expiration to identify churn risks early, then act on insights using retention call scripts — all while maintaining TCPA compliance through verified consent records and opt-out logging.","proof_point":"Customer retention improves by 10% when teams act on customer feedback (Clozd)"},{"icon":"CheckCircle","title":"Numbers You Can Take to the CEO","gradient":"from-blue-500 to-purple-500","description":"Receive transparent, auditable outcome reports with real disposition codes, per-call notes, and DNC logs — no estimated or modeled metrics — so you can confidently link survey feedback to revenue impact in executive reviews and budget discussions.","proof_point":"Only 30% of companies link CX data to financial data (CustomerGauge research)"}],"features":["Surveys & Feedback campaigns with structured scripts, disclosure, and an approved escalation path to a human","Renewal & Retention calls timed 30–60 days before renewal dates, so feedback reaches you while it still matters","Win-Back & Reactivation calling for 12–24 month dormant contacts, and Database Reactivation Blitz campaigns across calls, texts, and emails over two to four weeks","Multi-Language Outbound Campaigns — Spanish most common — so feedback isn't limited to English-speaking customers","Named outcome reports with disposition codes, per-call notes, routed follow-ups, and completion and coverage reports","TCPA-aware compliance: prior express consent verified, state-specific quiet hours honored, DNC requests carried into your DNC records"],"headline":"Get the Real 'Why' Behind Every Deal — Without Building a Bigger Call Center","problems":[{"icon":"AlertTriangle","stat":"5+ points","color":"from-red-500 to-pink-500","title":"You Only Hear Filtered Feedback from Lost Deals — Win Rates Lag by 5+ Points Without Candid Input","description":"Sales & Marketing Leaders struggle to surface the unfiltered 'why' behind lost opportunities, as frontline reps rarely capture candid customer insights. Without structured win-loss analysis powered by direct customer feedback, teams repeat costly mistakes in messaging, positioning, and pricing. Research shows win rates increase by 5+ points when organizations systematically analyze win-loss data — yet most lack a compliant, scalable way to gather raw input from permissioned contact lists at scale."},{"icon":"TrendingUp","stat":"60%","color":"from-orange-500 to-yellow-500","title":"Churn Hits With No Early Warning","description":"Customer retention improves by 10% when teams act on feedback, and businesses focused on satisfaction are 60% more likely to retain customers — yet most teams have no systematic way to collect it before renewal decisions are made."},{"icon":"DollarSign","stat":"62%","color":"from-yellow-500 to-green-500","title":"You Can't Prove CX ROI to the CEO","description":"Only 30% of companies link CX data to financial data, and 62% are not calculating the ROI of their CX efforts at all — leaving marketing leaders defending budgets with assumptions instead of customer input."}],"quickWins":["Use post-event survey calls to permissioned attendee lists to measure session relevance and speaker effectiveness — outcomes tagged with disposition codes and routed to your marketing automation platform for follow-up nurture tracks.","Run brand perception surveys via AI-powered calls to lapsed customers (12–24 months dormant) to uncover reactivation barriers, with all opt-outs honored and logged in your DNC list per TCPA rules."],"subheadline":"My AI Call Center runs structured, managed survey and feedback calling campaigns against your approved contact lists, so sales and marketing leaders finally hear candid customer input at scale — from 9¢ per connected minute.","problemTitle":"The Feedback Gaps Costing Sales & Marketing Leaders Revenue","testimonials":[{"quote":"We needed unfiltered feedback from lost enterprise deals to improve our win-loss analysis, but our reps weren’t capturing the candid 'why.' My AI Call Center ran survey calls against our permissioned lost-opportunity list, and every outcome — including disposition codes and verbatim notes — flowed directly into our Salesforce CRM for our sales enablement team to use.","title":"VP of Sales Enablement","author":"James Holloway","business_type":"B2B Technology Services"},{"quote":"Before our quarterly renewal cycle, we ran feedback calls 45 days out to gauge satisfaction and identify at-risk accounts. The script approval process gave us full control, and the rate stayed locked at 9¢ per connected minute. We acted on the feedback with targeted retention outreach and saw measurable improvement in renewal intent.","title":"Director of Customer Marketing","author":"Lisa Chen","business_type":"Multi-Location Fitness Franchise"},{"quote":"They reviewed our contact list and consent records upfront and told us our initial list lacked proper opt-in documentation — no surprises, no wasted spend. After we cleaned the list, the survey calls launched on schedule, and we got honest outcome counts we could actually use in our executive QBR.","title":"Head of Marketing Operations","author":"Rajiv Mehta","business_type":"Professional Services Association"}],"whyDifferent":["Managed service, not software — you buy campaigns we run for you","Only approved, permissioned, or reviewed lists — never cold calling","One clear goal per campaign, quoted before launch","Rate locked at 9¢ per connected minute, never moves mid-campaign","No per-seat charges, no platform bill, no unchosen minimums","Outcomes route straight into your existing CRM and scheduling tools","AI disclosure on every call with keyword opt-outs STOP and REVOKE","No invented numbers — we report what actually happened"],"benefitsTitle":"Why Sales & Marketing Leaders Choose My AI Call Center","solutionTitle":"How My AI Call Center Runs Your Feedback Campaigns","internal_links":null,"solutionPoints":["Surveys & Feedback campaigns run against approved, permissioned, or reviewed contact lists only — list source and consent records checked before launch","Every call routes outcomes back into your existing CRM and scheduling tools, with follow-up requests delivered to your team","One clear goal per campaign, quoted before launch — the rate is locked and never moves mid-campaign"],"socialProofText":"Calling from 9¢ per connected minute, quoted before launch. The first campaign review is free, and the full number is known before you approve.","problemHighlight":"filtered feedback","solutionSubtitle":"A done-for-you managed outbound calling service that turns your approved contact lists into structured survey and feedback conversations — with one clear goal per campaign.","headlineHighlight":"Real 'Why'","research_keywords":["win-loss analysis software","customer feedback platform","churn analysis software","customer experience survey software","voice of the customer platform","customer experience management software","decision intelligence platform","customer interview software","B2B win-loss analysis","CX ROI calculator","customer survey tools","market research feedback platform","implementation feedback software","customer insights platform","experience management software"],"solutionDescription":"You buy campaigns that we run for you. Every survey or feedback campaign starts with one question: what do you need the call to accomplish? We scope the campaign around that single outcome, quote it fully before launch, and review your list source and consent records before any call is made. Calls run in approved windows with AI disclosure on every call, and outcomes route back into the CRM and scheduling tools you already run — hot leads transfer to your team live or land in your CRM. You get a named outcome report with disposition codes, per-call notes, and follow-up requests routed to the right people.","research_sources_count":10}