Surveys & Feedback Calls Built for Oral & Maxillofacial Surgery Practices

{"faqs":[{"answer":"Yes — as long as the list is approved, permissioned, or reviewed. Before launch we check the list source and consent records, and we will tell you plainly if the list will not support the campaign, before you spend anything. Bought lists without clear permission records are flagged and, in most cases, declined.","question":"Can we use patient lists from our practice management system for feedback calls?"},{"answer":"The escalation path is approved by you before launch. Patients who report a concern or ask for a human can be transferred to your team live, or the follow-up request routes back into your CRM with per-call notes so your clinical staff can respond the same day.","question":"How does an AI survey call handle a patient who reports a post-op complication?"},{"answer":"AI-generated voices are treated as artificial voices under the TCPA, so prior express consent is required. We honor state-specific quiet hours and day restrictions, provide AI disclosure on every call, honor STOP and REVOKE keyword opt-outs immediately, and apply HIPAA-compliant communication standards on clinic pages. Clients are responsible for obtaining appropriate legal guidance before launch.","question":"Are AI-generated survey calls compliant for a healthcare practice like an OMS office?"},{"answer":"Most campaigns move quickly: the first campaign review is free, then we complete the list and consent review, connect outcomes to your CRM and scheduling tools, and get your script and escalation approval. Nothing launches until you approve, and the full cost — 9¢ per connected minute tiered by volume plus setup and management fees — is known before launch.","question":"How long does it take to launch a post-op feedback campaign?"},{"answer":"Your staff is already stretched by dental-to-medical cross coding, prior authorization requirements, and coordination of benefits work. My AI Call Center is a managed service — you buy campaigns that we run for you, with structured scripts, real-time monitoring, and dispositioned outcome reports. No per-seat charges, no platform bill, and no minimums you did not choose.","question":"Why not just have our front desk call patients for feedback?"}],"steps":[{"step":"1","title":"Plan Your Campaign","gradient":"from-orange-500 to-red-500","description":"Start with the goal: what do you need the feedback call to accomplish? We scope around one clear outcome and quote the whole campaign before it launches. The first campaign review is free."},{"step":"2","title":"List, Consent, and Script Approval","gradient":"from-yellow-500 to-orange-500","description":"We review your patient list source, consent records, and calling windows, then draft the script, disclosure, opt-out handling, and escalation path. Nothing launches until you approve."},{"step":"3","title":"Launch, Monitor, and Route Outcomes","gradient":"from-green-500 to-emerald-500","description":"Calls run in approved windows with real-time monitoring. You receive a dispositioned list, outcome counts, routed follow-ups, and opt-out and DNC logs — feedback lands with your team the same day."}],"ctaText":"Plan My Campaign — post-op and feedback calls from 9¢ per connected minute, quoted before launch.","eyebrow":"Surveys & Feedback Calls","benefits":[{"icon":"Shield","title":"Compliance-Forward Calling","gradient":"from-emerald-500 to-teal-500","description":"Run post-operative surveys and billing experience calls on approved, permissioned patient lists only — with AI disclosure on every call, TCPA-aligned prior express consent, state quiet hours honored, and keyword opt-outs (STOP/REVOKE) processed immediately. HIPAA-compliant communication standards protect sensitive recovery data while you capture structured feedback on pain management, surgical site healing, and prior authorization transparency.","proof_point":"Corrective procedures generated 54.40% of U.S. dental services revenue share in 2025"},{"icon":"Users","title":"Your Team Stays on Surgery, Not the Phone","gradient":"from-blue-500 to-purple-500","description":"Your clinical and administrative teams stay focused on surgery scheduling, cross-coding, and revenue cycle management while we run the campaign as a managed service — no per-seat charges, no platform bill, no minimums you did not choose. Outcomes, escalation requests, and follow-up items route directly into your existing CRM and scheduling tools. Hot leads (patients reporting complications) transfer to your clinical team live or land in your CRM with disposition codes.","proof_point":"Calling starts at 9¢ per connected minute, tiered by volume; rate locked for the campaign"},{"icon":"CheckCircle","title":"No Invented Numbers","gradient":"from-green-500 to-blue-500","description":"Every survey campaign delivers a dispositioned contact list with outcome counts (confirmed, qualified, opted out, no answer), per-call notes, and routed follow-up requests — no invented metrics, no fabricated ratings. You approve the script, disclosure language, and escalation path before launch. The full campaign cost is quoted before you approve launch, and opt-out/DNC logs carry into your practice records for compliance continuity.","proof_point":"We report what actually happened — we will never invent client logos, testimonials, metrics, or ratings"}],"features":["Structured Surveys & Feedback calling campaigns with one clear goal — post-op recovery, billing experience, or referral readiness — scoped and quoted before launch","Strict list discipline: we check list source and consent records before any campaign, and decline bought lists without clear permission records","Live escalation: patients who report a concern transfer to your team in real time or land in your CRM as routed follow-ups","TCPA-aligned compliance: AI disclosure on every call, state-specific quiet hours honored, STOP and REVOKE opt-outs logged and honored immediately","Named outcome reports with disposition codes (completed, opted out, no answer), per-call notes, and completion/coverage reports","Simple pricing from 9¢ per connected minute, tiered by volume, with a one-time setup and flat monthly management fee quoted upfront"],"headline":"Hear From Every OMS Patient After Surgery — Without Your Front Desk Making a Single Call","problems":[{"icon":"AlertTriangle","stat":"Corrective procedures generated roughly 54.40% of U.S. dental services revenue share in 2025","color":"from-red-500 to-pink-500","title":"Prior Authorization and Cross-Coding Overload","description":"OMS practices juggle dental-to-medical cross coding, CDT to CPT code mapping, and prior authorization requirements for procedures like orthognathic surgery and TMJ disorder treatment — leaving little staff time to follow up with patients after wisdom tooth extractions, facial trauma repair, or reconstructive procedures. Corrective procedures generated roughly 54.40% of U.S. dental services revenue share in 2025, and the administrative burden of ICD-10-CM coding and coordination of benefits pulls front desk staff away from post-operative patient communication."},{"icon":"DollarSign","stat":"The U.S. dental services market is projected to grow from $185.39 billion in 2026 to $281.20 billion by 2035","color":"from-orange-500 to-yellow-500","title":"Claim Denials and Extended Reimbursement Cycles","description":"Oral surgery claim denials from incorrect medical necessity classification and coordination of benefits challenges stretch reimbursement cycles for months — while your team fights payer policies instead of improving the patient experience. The U.S. dental services market is projected to grow from $185.39 billion in 2026 to $281.20 billion by 2035 at a 4.86% CAGR, yet practices lose revenue velocity to denied claims that could be caught earlier with structured patient feedback on billing and authorization experiences."},{"icon":"PhoneMissed","stat":"Oral and Maxillofacial Surgeons earned a mean annual wage of $334,310 in May 2023","color":"from-purple-500 to-pink-500","title":"No Structured Post-Op Feedback Loop for Complex Recovery","description":"Reconstructive facial surgery and orthognathic procedure patients often have questions days after discharge — about swelling, occlusion changes, or medication management — but most practices have no systematic way to check in. With Oral and Maxillofacial Surgeons earning a mean annual wage of $334,310 in May 2023, clinical time is too valuable to spend on manual phone follow-ups. Recovery issues, billing confusion, and review opportunities all go unheard without a compliant, structured outreach process."}],"quickWins":["Run a 30-day post-orthognathic surgery check-in campaign using Compliance & Health Check-In Calls to capture occlusion stability feedback and TMJ symptom changes — routed to your clinical team via your existing CRM","Launch a prior authorization experience survey for patients who completed orthognathic or TMJ procedures — identify payer-specific denial patterns before they hit your revenue cycle"],"subheadline":"My AI Call Center runs managed, structured survey and feedback calling campaigns for oral and maxillofacial surgery practices — one clear goal, quoted before launch, from 9¢ per connected minute.","problemTitle":"What's Quietly Draining Your OMS Practice","testimonials":[{"quote":"The post-op feedback campaign runs itself. Patients who mention a recovery concern — swelling after orthognathic surgery, medication questions after third molar extraction — get transferred to our clinical team live, and I get a dispositioned report after every wave with actual outcome counts. No invented numbers, just what actually happened.","title":"Practice Owner","author":"Dr. Marcus Whitfield","business_type":"Oral & Maxillofacial Surgery Practice"},{"quote":"We needed honest feedback on our prior authorization and cross-coding billing experience without pulling our front desk off CDT-to-CPT mapping work. My AI Call Center reviewed our consent records first, quoted the whole campaign upfront, and launched only after we approved the script and escalation path for patients reporting billing confusion.","title":"Practice Manager","author":"Elena Vasquez","business_type":"Oral & Maxillofacial Surgery Practice"},{"quote":"The opt-out and DNC logs matter to us in healthcare. Every call had AI disclosure, quiet hours were respected per state regulations, and follow-up requests routed straight into the CRM we already use for surgical scheduling. It felt like buying a campaign with a clear outcome, not buying software we'd have to manage.","title":"Managing Partner","author":"Dr. Priya Raghavan","business_type":"Oral & Maxillofacial Surgery Practice"}],"whyDifferent":["Managed service, not another software login your staff must learn","Only approved, permissioned, or reviewed lists — never indiscriminate cold calling","One clear goal per campaign, quoted in full before launch","AI disclosure on every call, with human escalation available","HIPAA-compliant communication standards built for clinic pages","Outcomes route back into the CRM and scheduling tools you already use","Rate locked at launch — no per-seat charges, no platform bill","No invented numbers: we report what actually happened"],"benefitsTitle":"Why Oral & Maxillofacial Surgery Practices Choose My AI Call Center","solutionTitle":"How My AI Call Center Runs Your Feedback Calls For You","internal_links":null,"solutionPoints":["One clear goal per campaign — post-op recovery feedback, billing experience, or referral readiness — scoped and quoted before launch","Outcomes route back into the CRM and scheduling tools you already run; hot follow-ups transfer to your team live","Named outcome reports with disposition codes, per-call notes, completion/coverage reports, and opt-out and DNC logs — we report what actually happened"],"socialProofText":"Managed campaigns run by My AI Call Center, an AIQ Labs company based in Halifax, Nova Scotia with a U.S. operating base in Austin, Texas. We report what actually happened — we never invent client logos, testimonials, metrics, or ratings.","problemHighlight":"Administrative Burden","solutionSubtitle":"A done-for-you managed outbound calling service — you buy campaigns that we run for you.","headlineHighlight":"Every OMS Patient","research_keywords":["oral and maxillofacial surgery billing","OMS medical billing guide","dental to medical cross coding","Oral surgery claim denials","OMS revenue cycle management","orthognathic surgery billing","TMJ disorder medical billing","facial trauma surgery reimbursement","Oral and Maxillofacial Surgeons salary","OMS practice operating costs","dental medical billing coordination","OMS prior authorization requirements","Oral surgery medical necessity documentation","OMS CDT to CPT code mapping","Oral surgery claim submission workflow"],"solutionDescription":"My AI Call Center runs structured Surveys & Feedback calling campaigns against approved, permissioned, or reviewed patient contact lists only. Before launch, we review your list source and consent records, agree on calling windows, quote the whole campaign, and get your script and escalation path approved. After each post-op or billing-experience call, outcomes route back into your CRM with disposition codes, per-call notes, and follow-up requests — so patients who report a concern or ask to speak with someone land with your team, not lost in voicemail.","research_sources_count":10}