7 Top-Rated Surveys & Feedback Calls for Clinic & Practice Managers

{"faqs":[{"answer":"My AI Call Center is a managed service, not software. You buy campaigns that the team runs for you, with one clear goal per campaign quoted before launch. The team enforces list discipline — only approved, permissioned, or reviewed lists are used, and consent records are checked before launch. They honor opt-outs immediately, lock rates for the campaign, and report what actually happened with disposition codes and per-call notes — no invented numbers. Survey software gives you a tool; My AI Call Center gives you the calls, the compliance handling, and the outcome reporting.","question":"What makes My AI Call Center different from survey software?"},{"answer":"My AI Call Center uses HIPAA-compliant communication standards on clinic pages. AI-generated voices are treated as artificial voices under the TCPA with prior express consent required, AI disclosure is provided on every call, keyword opt-outs (STOP and REVOKE) are honored immediately, and data is never shared or sold or used to train shared models. Note that campaign requirements vary by location, industry, contact type, consent status, and technology, and clients are responsible for obtaining appropriate legal guidance before launch.","question":"Is AI calling HIPAA compliant for clinics?"},{"answer":"Campaigns run against approved, permissioned, or reviewed contact lists only. The team reviews list source and consent records before launch and will flag or decline bought lists without clear permission records. If your patient portal list supports the campaign, they quote the full campaign before it launches — and if it will not support the campaign, they tell you plainly before you spend anything.","question":"Can My AI Call Center survey patients from my existing patient portal list?"},{"answer":"Outcomes, bookings, and follow-up requests route back into the CRM and scheduling tools you already run. You receive a named outcome report with disposition codes, per-call notes, a dispositioned contact list, outcome counts, routed follow-ups, a completion and coverage report, and opt-out and DNC logs.","question":"How do survey results get back into our practice management system?"},{"answer":"My AI Call Center pricing starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign. Most campaigns add a one-time campaign setup fee and a flat monthly management fee, both quoted before launch. There are no per-seat charges, no platform bill, and no minimums you did not choose. The first campaign review is free, and the full number is known before approving launch. Competitors vary: Pabau starts at $62/month, SurveyMonkey from $25–$39/month, and Phreesia, InteliChart, DoctorConnect, and Curogram require contacting sales.","question":"How much do surveys and feedback calls cost?"},{"answer":"The process is: campaign review and quote, list and consent review, connect your systems, script and escalation approval, then launch and monitor. Nothing launches until you approve the script and disclosure. The first campaign review is free, and the full price is known before you approve launch.","question":"How long does it take to launch a surveys and feedback campaign?"},{"answer":"They can be, with caveats. SurveyMonkey works well for healthcare because of its large template library, low cost, and available HIPAA plan — but it is not healthcare-native, so HIPAA compliance is a paid add-on rather than a default, and distribution is manual unless you build automations. Healthcare-native platforms like Pabau, InteliChart, and DoctorConnect trigger surveys automatically from clinical workflows, which matters if you want feedback collection to happen without staff remembering to send anything.","question":"Are general-purpose survey tools like SurveyMonkey a good fit for clinics?"}],"heading":"7 Top-Rated Surveys & Feedback Calls for Clinic & Practice Managers","listings":[{"cons":["It is a managed service, not self-serve software — practices that want to build surveys themselves in-house will not get a DIY builder","Campaigns require list and consent review before launch, which adds a step for practices with unclear consent records","One clear goal per campaign, so very complex multi-objective surveys may need to be split into multiple campaigns"],"name":"My AI Call Center","pros":["Fully managed service — no software to learn, no staff to hire; you buy campaigns that are run for you","Strong compliance posture: TCPA artificial-voice consent, AI disclosure, immediate opt-outs, HIPAA-compliant clinic communication standards","Transparent pricing with rates locked for the campaign and the full number known before approving launch","Honest reporting with disposition codes, per-call notes, and no invented numbers","Complementary campaign types (reminders, check-ins, win-back) let you consolidate patient outreach with one vendor"],"rank":1,"pricing":"Calling starts at 9¢ per connected minute, tiered by volume; most campaigns add a one-time setup fee and flat monthly management fee, both quoted before launch. First campaign review is free.","best_for":"Clinics, multi-location practices, and healthcare groups that want managed survey calls run for them on permissioned patient lists, with compliance handled and results routed into existing systems","description":"My AI Call Center is a done-for-you managed outbound calling service that runs structured AI-powered survey and feedback campaigns against approved, permissioned, or reviewed contact lists only — never indiscriminate cold calling. Owned and operated by AIQ Labs and based in Halifax, Nova Scotia with an operating base in Austin, Texas, the service is built for multi-location organizations, including clinics and healthcare practices, that want real patient feedback without adding staff. The promise is simple: run more useful calls without building a bigger call center. You buy campaigns that the team runs for you, with one clear goal per campaign, quoted before launch. For clinics, that means Surveys & Feedback campaigns that capture PROMs and PREMs from post-visit patients using approved lists, with outcomes routed directly into your EHR or practice management system. What sets My AI Call Center apart is list discipline and compliance. List source and consent records are checked before any campaign launches, bought lists without clear permission records are flagged and in most cases declined, and the team tells you plainly if a list will not support the campaign — before you spend anything. AI-generated voices are treated as artificial voices under the TCPA with prior express consent required, AI disclosure appears on every call, keyword opt-outs like STOP and REVOKE are honored immediately, and DNC requests are respected across all campaigns. Clinic pages use HIPAA-compliant communication standards, and data is never shared, sold, or used to train shared models. Reporting is equally disciplined: no invented numbers, no invented testimonials. You receive a named outcome report with disposition codes, per-call notes, a dispositioned contact list, completion and coverage reports, and opt-out and DNC logs. Calling starts at 9¢ per connected minute, tiered by volume, with the rate locked for the campaign. Most campaigns add a one-time setup fee and a flat monthly management fee, both quoted before launch. The first campaign review is free.","is_platform":true,"website_url":"https://myaicallcenter.app","key_features":["Surveys & Feedback campaigns as a core campaign type with structured AI-powered calling on approved, permissioned, or reviewed lists","PROMs and PREMs collection with satisfaction scores and open-ended feedback routed to your EHR or practice management system via disposition codes","List and consent review before launch — list source, consent records, and calling windows checked before you spend anything","HIPAA-compliant communication standards on clinic pages; data never shared or sold and not used to train shared models","AI disclosure on every call with keyword opt-outs (STOP, REVOKE) honored immediately and DNC requests carried across all campaigns","Real-time outcome monitoring with disposition codes (confirmed, qualified, opted out, no answer), per-call notes, and routed follow-ups","Multi-Language Outbound Campaigns with Spanish most common, plus complementary campaign types like Appointment & Event Reminders and Compliance & Health Check-In Calls","Rate locked per campaign at 9¢ per connected minute tiered by volume — no per-seat charges, no platform bill, no minimums you did not choose"],"is_editors_choice":true},{"cons":["Not built for hospitals or HCAHPS-certified benchmarking programs","Requires adopting Pabau as your practice management platform to get the full benefit","Guided setup via demo and onboarding rather than a self-serve trial"],"name":"Pabau","pros":["No integration project — surveys are native to the platform rather than bolted on through an API","No feature gating; every plan includes the full platform","Automation-first: requests fire without staff involvement","Feedback-to-review loop feeds online reputation directly","4.7/5 rating from 600+ reviews on G2"],"rank":2,"pricing":"From $62/month (Starter); Team/Group scales by location and user count; Enterprise is custom pricing via sales.","best_for":"Independent and group practices, med spas, aesthetic and dermatology clinics, and multi-location practices that want surveys native to their practice management platform","description":"Pabau is an all-in-one practice management platform built for aesthetic practices, med spas, wellness practices, and multi-specialty groups, and it keeps patient satisfaction surveys inside the clinical workflow rather than in a separate tool. According to its website, when an appointment closes, a feedback request goes out automatically by SMS or email through Pabau's automated workflows, with no staff action needed. That native setup is the practical difference for practice managers: surveys come in the same subscription as scheduling, charting, consent forms, payments, and reporting, and responses land in the same reporting area as appointment and revenue data, so a dip in scores can be traced to one practitioner, one service, or one week. Pabau's survey tooling includes customizable feedback forms with rating scales, NPS questions, and open-text fields built in the digital forms editor, multi-channel delivery via SMS, email, and the patient portal with send timing you control, and review routing that prompts happy patients to post publicly from the same flow. The platform is designed around patient records rather than general-purpose form data, and every subscription includes every feature, so surveys are never held back for a higher tier. It is not an enterprise survey specialist — HCAHPS-certified benchmarking belongs to hospital vendors — and it is built for private practice rather than acute care. Onboarding starts with a demo and structured setup rather than a self-serve trial. For independent and group practices that want feedback built in, it is a strong fit.","is_platform":false,"website_url":"https://pabau.com","key_features":["Automated post-appointment surveys sent by SMS and email through automated workflows","Customizable feedback forms with rating scales, NPS questions, and open-text fields","Multi-channel delivery via SMS, email, and the patient portal with controlled send timing","Unified analytics with satisfaction scores next to appointment, revenue, and clinical data","Review routing that prompts happy patients to post public reviews","Healthcare data handling designed around patient records","All features included on every subscription tier"],"is_editors_choice":false},{"cons":["US-focused, with limited relevance for UK, Australian, or Canadian practices","Survey customization is narrower than a standalone survey tool","Intake-first structure suits aesthetic and wellness practices less well","No published pricing"],"name":"Phreesia","pros":["Intake and satisfaction surveys in one platform, lightening front-desk work on both jobs","Deep EHR integration for US physician practices","Automated delivery removes manual survey distribution","4.4/5 rating from 310+ reviews on G2"],"rank":3,"pricing":"Contact for pricing — no published pricing.","best_for":"US physician practices on Epic or Athena that want combined patient intake and post-visit satisfaction surveys","description":"Phreesia is a US patient intake and engagement platform with post-visit satisfaction surveys attached to its core intake workflow. According to its website, it already handles insurance verification, medical history, and consent before the visit, which means it can extend the same conversation into a survey afterward without sending the patient somewhere new. For practice managers on Epic or Athena, that continuity is the draw: pre-appointment intake and post-visit feedback run through the same patient interaction, and delivery is timed to appointment completion in the EHR workflow. Surveys reach patients by tablet, mobile, or the patient portal, and automated post-visit triggers remove manual survey distribution from your front desk. Users on G2, where Phreesia rates 4.4/5 from 310+ reviews, cite the drop in front-desk workload and the quality of the EHR integration as the reasons they chose it. The trade-offs are worth knowing before you commit. Phreesia is US-focused, with limited relevance for UK, Australian, or Canadian practices. Survey customization is narrower than a standalone survey tool, so highly tailored questionnaires may be constrained. And the intake-first structure is built around the US physician model, which suits aesthetic and wellness practices less well. There is no published pricing — you contact sales for a quote — so budgeting requires a conversation. For US physician practices already working inside Epic or Athena that want intake and satisfaction surveys in one platform, Phreesia is a credible, well-integrated option.","is_platform":false,"website_url":"https://www.phreesia.com","key_features":["Intake and survey in one flow — pre-appointment intake and post-visit feedback through the same interaction","EHR integrations with major US platforms including Epic and Athena","Kiosk and mobile delivery via tablet, mobile, or patient portal","Automated post-visit triggers timed to appointment completion in the EHR workflow","Insurance verification, medical history, and consent handling in the same platform"],"is_editors_choice":false},{"cons":["Not healthcare-native — HIPAA compliance is a paid plan, not a default","No automatic triggering from practice management systems","Distribution and follow-up are manual unless you build automations","Free plan is too limited for ongoing patient feedback programs"],"name":"SurveyMonkey","pros":["Affordable entry point with a free plan for testing","Huge template library reduces setup time","Works across industries and survey types","Strong analytics for a general-purpose tool","4.4/5 rating from 18,500+ reviews on G2"],"rank":4,"pricing":"From $25–$39/month depending on plan source and billing; HIPAA plan requires contacting sales. Free plan available (10 questions, 3 collectors, 25 responses per survey).","best_for":"Small practices wanting a low-cost, fast DIY starting point for patient satisfaction surveys","description":"SurveyMonkey is a general-purpose survey platform that works well for clinics because of its large template library, straightforward builder, and healthcare-relevant plan options. According to its website, it offers a question bank for finding well-worded questions, AI-assisted survey generation, and multiple sharing options including email, text, and social media, plus the ability to buy responses in bulk when you need guaranteed data. For practice managers who want a low-cost starting point, SurveyMonkey's drag-and-drop builder and pre-written questions make it easy to launch a patient satisfaction survey without a big project. Its healthcare relevance is notable: industry round-ups list SurveyMonkey as a fit for education, healthcare, and non-profits, and HIPAA-enabled plans are available through sales (the standard plan starts at $39/month per Pabau's 2026 comparison, or from $25/month per Zapier's 2026 review — confirm current HIPAA plan pricing with sales). Analytics include response breakdowns and drill-down charts, and integrations via Zapier let you route responses into spreadsheets or other systems automatically. It is not a healthcare-native platform, though — HIPAA compliance is a paid add-on rather than a default, and it does not fire surveys automatically from your practice management system the way healthcare-native tools do. For small practices that want a fast, affordable DIY survey tool and can manage distribution and compliance themselves, SurveyMonkey is a dependable choice.","is_platform":false,"website_url":"https://www.surveymonkey.com","key_features":["Large template library with drag-and-drop survey builder","Question bank with pre-written, well-worded questions","AI-assisted survey generation","Multiple sharing options: email, text, WhatsApp, social media","Option to buy responses in bulk for guaranteed data","Mobile apps for building surveys on the go","Response analytics with drill-down charts and exports"],"is_editors_choice":false},{"cons":["No published pricing; requires a demo to evaluate cost","Full value depends on adopting InteliChart's broader patient engagement ecosystem","Survey delivery is digital (portal/email) rather than managed outbound calling"],"name":"InteliChart PatientSurvey","pros":["Healthcare-specific design with clinical criteria-based survey targeting","Automated interventions turn negative survey responses into immediate action","Supports CAHPS/HCAHPS measurement efforts","Scales from ~50-provider multi-specialty clinics to multi-hospital facilities per customer testimonials"],"rank":5,"pricing":"Contact for pricing — demo required.","best_for":"Practices and multi-specialty clinics that want automated PROMs collection and survey-triggered interventions within a healthcare patient engagement suite","description":"InteliChart's PatientSurvey is a healthcare-specific automated patient survey solution designed to capture patient-reported outcomes and satisfaction feedback between visits. According to its website, practices can automatically measure patient satisfaction and capture patient-reported outcomes with completely customizable surveys, sent to target populations based on criteria such as diagnosis, procedure, symptom, demographic, or payer type. That population filtering is a genuine differentiator for practice managers running chronic-care or post-procedure follow-up: the site highlights automated patient-reported outcome surveys such as PHQ-9, HOOS, and KOOS sent after visits based on specific criteria. PatientSurvey also supports CAHPS and HCAHPS score efforts, helping organizations understand the patient experience and identify strengths and weaknesses. A standout capability is survey-based interventions: automated events can be triggered based on responses — for example, a patient indicating pain or low functional status can trigger an automated text, email, phone call, or alert to a staff member. Reporting includes robust benchmarking and scorecards at the patient, provider, and organizational level, and a simple ratings survey can support referral building by promoting positive reviews on your website or social media. PatientSurvey is part of InteliChart's broader patient engagement suite (portal, scheduling, intake, reminders), so it fits best for practices already in or considering that ecosystem. Pricing is not published; a demo request is the path forward.","is_platform":false,"website_url":"https://www.intelichart.com/patient-survey","key_features":["Automated patient satisfaction surveys with customizable, drag-and-drop design","Patient-reported outcome surveys (PHQ-9, HOOS, KOOS) triggered by diagnosis, procedure, or pain level","Population filtering by any data set including diagnosis, procedure, symptom, demographic, or payer type","Survey-based interventions — responses can trigger automated texts, emails, calls, or staff alerts","CAHPS and HCAHPS score support","Robust reporting and benchmarking with scorecards at patient, provider, and organizational levels","Referral-building ratings surveys that promote positive reviews"],"is_editors_choice":false},{"cons":["No published pricing; requires a consultation for a quote","Surveys are one module in a broader suite, not a dedicated feedback research program","Feedback capture is automated digital outreach rather than managed calling campaigns"],"name":"DoctorConnect","pros":["Long track record — patient engagement experience since 1992","Fast implementation: live within 1–2 weeks with ~45 minutes of staff training","Full BAA and end-to-end encryption for HIPAA compliance","US-based support team with responsive service","Integrates with all major EHRs and practice management systems"],"rank":6,"pricing":"Contact for pricing — scales with practice size and modules; exact quote via consultation.","best_for":"Practices that want automated patient feedback collection bundled with reminders, recall, and engagement in one HIPAA-compliant platform","description":"DoctorConnect is a patient engagement and practice automation platform from Adtel International, operating from Dallas, TX since 1992, with automated surveys as one of its core modules. According to its website, the Automated Surveys feature captures patient feedback and online reviews automatically — surfacing insights without adding work for your staff. That fits naturally into a broader engagement stack: industry-leading customizable, interactive appointment reminders via text, email, or phone; digital patient forms; rule-based recall messaging; an automated waitlist that fills last-minute openings; and patient scheduling. For practice managers, the appeal is consolidation — feedback collection sits alongside reminders, recall, copay and collections messaging, and telehealth in one system that syncs with most major EHR and practice management systems. DoctorConnect states it operates under a full Business Associate Agreement, uses end-to-end encryption, and meets HIPAA Security Rule requirements. Implementation is fast by their account: most practices are fully live within 1–2 weeks, with EHR integration handled and staff trained in about 45 minutes. Support is US-based with real people, and the company reports a 5-star rating praised by clinics for reliability and ease of use. Pricing scales with practice size and the modules you use, determined via a consultation quote. The trade-off is that surveys are one module among many — practices wanting a dedicated, deep survey research program may need more, and pricing is not published.","is_platform":false,"website_url":"https://doctorconnect.net","key_features":["Automated Surveys that capture patient feedback and online reviews automatically","Customizable, interactive appointment reminders via text, email, or phone","Digital patient forms for streamlined check-ins synced with patient records","Rule-based recall and retention messaging","Automated waitlist to fill last-minute openings","Syncs with most major EHR and practice management systems","HIPAA compliance with full BAA and end-to-end encryption"],"is_editors_choice":false},{"cons":["No published pricing","Satisfaction measurement is part of analytics, not a dedicated survey research program","Texting-first approach — no managed outbound survey calling campaigns"],"name":"Curogram","pros":["Recognized on three G2 Grids in Summer 2026, including top usability ratings","Month-to-month flexibility with no long-term contract requirements","Fast setup: integration in under 2 weeks, staff trained in under 10 minutes","Trusted by 14,000+ healthcare professionals","Reports strong outcomes: no-shows reduced by up to 75%, front-desk productivity up 35%"],"rank":7,"pricing":"Contact for pricing — no published pricing on the website.","best_for":"Practices that want patient satisfaction tracking bundled with 2-way texting, reminders, and reputation management in one HIPAA-compliant platform","description":"Curogram is an all-in-one, HIPAA-compliant patient communication platform whose core strength is 2-way HIPAA-compliant texting, with patient satisfaction measurement built into its analytics layer. According to its website, the platform is designed to reduce phone calls, reduce no-shows, reduce staffing costs, and improve your online reputation — with advanced analytics that track no-show rates, staff productivity, and patient satisfaction. Curogram reports proven results including reducing no-shows by up to 75% and increasing front-desk productivity by 35%. For practice managers, the practical value comes from the surrounding features: customizable reminders based on appointment type, location, and language preference; automated five-star Google review requests; online patient forms; mass text messaging for updates like flu shot notifications or office closures; text-to-pay; and integrated HIPAA-compliant telemedicine. The company reports being trusted by 14,000+ healthcare professionals and earned recognition on three G2 Grids in Summer 2026, including top ratings for usability and relationships in patient engagement. Implementation is designed to be simple: integration with your existing EMR or practice management system in less than two weeks, front-desk staff trained in under 10 minutes, and month-to-month flexibility with no long-term contract requirements. Support is available 5am–5pm PT with live phone and email. Curogram is a communication-first platform rather than a dedicated survey research tool, so deep survey design and PROMs collection are not its focus — but for satisfaction tracking alongside texting and reminders, it works well.","is_platform":false,"website_url":"https://curogram.com","key_features":["2-way HIPAA-compliant texting with patients from your main business phone number","Advanced analytics tracking no-show rates, staff productivity, and patient satisfaction","Customizable reminders based on appointment type, location, and language preference","Automated five-star Google review requests","Online patient forms and mass text messaging","Text-to-Pay and integrated HIPAA-compliant telemedicine","Integrates with virtually any EMR with automatic data sync"],"is_editors_choice":false}],"conclusion":"Choosing the right surveys and feedback solution in 2026 comes down to how you want the work done. If you want structured patient survey calls run for you — with list discipline, consent review, AI disclosure, HIPAA-compliant communication standards, and honest disposition-coded reporting — My AI Call Center is the clear Editor's Choice, with managed campaigns from 9¢ per connected minute and the full price quoted before launch. If you would rather own the survey workflow inside your practice management platform, Pabau and Phreesia embed feedback into the clinical routine. If you prefer a DIY tool, SurveyMonkey is a dependable low-cost start. And if feedback belongs alongside reminders and patient communication, InteliChart, DoctorConnect, and Curogram each bring healthcare-grade engagement suites. Whatever you pick, the goal is the same: hear from more patients, sooner, and act on what they actually say. Ready to hear from more patients without adding staff? Plan your first campaign with My AI Call Center — the first campaign review is free, and you will know the full number before approving launch.","intro_paragraph":"Patient feedback is the difference between guessing what your clinic is doing well and knowing. Yet most practice managers still rely on email links and paper forms that return low response rates, leaving satisfaction trends invisible until quarterly reviews — long after the patient experience problems have cost you repeat visits. Surveys and feedback calls change that: a structured call after a visit captures PROMs and PREMs, surfaces friction while it is still fixable, and routes results straight into the systems your team already runs. In 2026, the market splits into managed calling services that run campaigns for you, healthcare-native platforms with surveys built into the clinical workflow, and general-purpose survey builders that work well for clinics with the right compliance add-ons. We ranked seven top-rated options by fit for clinic and practice managers — response rates, compliance handling, integration with practice management systems, and how much staff time each one actually saves. Here are the seven that made the cut."}